Brittany Juarez
Kaufman,TX
Summary
Dynamic leader with a proven track record at MB7 Transport, LLC, where I spearheaded operational excellence and strategic planning to enhance company performance. Skilled in organizational leadership and crisis management, I significantly improved customer satisfaction. Expert in staff training and operations management, my leadership fostered a productive and positive work environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
President/Front Office Secretary
MB7 Transport, LLC
09.2020 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and backed up other customer service managers.
Office Manager
Magnum Home Service
07.2004 - 09.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Identified and resolved construction issues promptly to prevent delays.
- Communicated daily with vendors to keep project fully operational.
- Negotiated labor contracts with general contractors and subcontractors.
Education
GED -
Terrell High School
Terrell, TX Skills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Contract negotiation
- Business administration
- Team leadership
- Decision-making
- Employee relations
- Staff training
- Operations management
Timeline
President/Front Office Secretary
MB7 Transport, LLC
09.2020 - Current
Office Manager
Magnum Home Service
07.2004 - 09.2020
GED -
Terrell High School
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