Summary
Overview
Work History
Highlights
Professional Skills
Technical Skills
Timeline
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Brittany Judkins

Lebanon,OR

Summary

Healthcare and hospitality manager with 10 years of proven success in customer service management. Expertise in leading diverse teams, fostering client relationships, increasing revenue, and streamlining business operations. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments.

Overview

10
10
years of professional experience

Work History

Executive Assistant

TEKFAB
Albany, OR
06.2023 - 05.2024
  • Ensured security of company data through strict confidentiality practices.
  • Implemented accounting procedures to support the Controller in budgeting and forecasting for current and future projects, and payroll.
  • Assisted department heads with accounts payable, invoicing, meeting discretion, data entry, and running errands..
  • Collaborated with administrative teams and departments to enhance monitoring of labor hours, project plans, and customer status updates.

Office Manager

Arise Counseling Service
Eugene, OR
10.2020 - 02.2023
  • Provided guidance to administrative staff on company policies and daily operations.
  • Developed training materials, departmental policies, and procedures.
  • Created comprehensive training materials for HR procedures.
  • Kept up-to-date with CPT and ICD-10 coding standards and government regulations.
  • Analyzed client comments for cross-departmental improvement.

Director of Catering Sales

Holiday Inn Suites
Salem, OR
01.2019 - 11.2019
  • Enhanced client satisfaction through hands-on management of all catering event aspects.
  • Implemented leadership strategies that significantly raised annual revenue by 105%, strengthening overall profit margins.
  • Collaborated with Director of Sales to enhance marketing and prospecting efforts, securing client loyalty.
  • Developed strategies designed to maximize revenue from insights gained through event participation.

Clinic Office Manager

Nature Quest LLC
Salem, OR
10.2014 - 09.2017
  • Developed and implemented new procedures to facilitate business growth and improve patient retention rates.
  • Fostered key relationships with Physicians to increase morale and enhance overall patient satisfaction.
  • Provided support to patients and team members by understanding their needs, addressing their concerns, and building long-lasting relationships.
  • Ensured privacy by strictly following HIPAA guidelines for safeguarding patient-related information.
  • Educated patients about medications and physician instructions, enhancing their confidence in the services provided.

Highlights

  • Customer-Centric: Integrating customer insights into strategies that consistently improve the customer experience, resulting in increased client satisfaction and retention.
  • Leadership: Proficient in leading diverse teams to meet and exceed business objectives while fostering a collaborative and high-performance culture.
  • Operational Efficiency: Simplify business operations to enhance efficiency, reduce costs, and ensure seamless service execution and delivery.

Professional Skills

Leadership | Emotional Intelligence | Accountability | Diplomacy | Conflict Resolution | Friendly & Professional Demeanor

Technical Skills

Microsoft Office Suite | Technical Writing | Google Suite | Data Analysis | Information Management | Client Support | Cross-Functional Collaboration | KPI Tracking | Employee Development | Timekeeping | Marketing Knowledge | Digital Literacy

Timeline

Executive Assistant

TEKFAB
06.2023 - 05.2024

Office Manager

Arise Counseling Service
10.2020 - 02.2023

Director of Catering Sales

Holiday Inn Suites
01.2019 - 11.2019

Clinic Office Manager

Nature Quest LLC
10.2014 - 09.2017

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Brittany Judkins