Brittany Jurand
Tyler,TX
Summary
Highly motivated and dedicated Customer Service Representative with 7 years of experience in providing exceptional support to both customers and colleagues. Proven track record of exceeding customer expectations by resolving inquiries and complaints promptly and electively. Skilled in maintaining positive relationships with clients, ensuring repeat business and brand loyalty. Strong communication and interpersonal skills coupled with the ability to thrive in a fast-paced and dynamic environment. Seeking to leverage my expertise in delivering outstanding customer service to contribute to the success of a reputable organization.
Overview
6
6
years of professional experience
Work History
Specialized Escalation Unit CCR
Maximus
08.2022 - Current
- This company is contracted through health and human services commison. I handle escalated calls weather they are with an irate caller or specifiac case for the elderly.
- i handle cases and applications for snap food benefits, medicaid tanf cash help and much more.
- Successfully managed and resolved high-priority customer complaints and issues within designated service level agreements
- Proficient in Genesys call system.
- work from home.
- Handled high call volume inbound and outbound
- Serve as a point of escalation for high priority customer issues, utilizing exceptional communication and problem-solving skills to de-escalate situations and reach mutually beneficial outcomes.
Leasing Agent
Meadowbrook apartments
11.2021 - 08.2022
- Conducted property tours for prospective tenants, showcasing apartment features and amenities to highlight the benefits of living in the community.
- Assisted in the leasing process by preparing and reviewing lease agreements, collecting security deposits, and coordinating move-in dates with new tenants.
- Responded to inquiries from potential tenants via phone, email, and in-person meetings to provide information on available units, pricing, and leasing specials.
- Conducted market research to stay up-to-date on rental trends in the area, adjusting pricing strategies and marketing efforts to attract and retain tenants.
Human Rescorces
Dynamic Energy Transport
03.2021 - 11.2021
- Conducted thorough recruitment and selection processes, including sourcing candidates, reviewing resumes, interviewing, and making hiring recommendations.
- Managed and administered employee benefits programs, ensuring compliance with company policies and applicable laws.
- Managed recruitment process by sourcing and screening candidates, conducting interviews, and making hiring decisions
- Developed and implemented company policies and procedures in compliance with federal and state laws
Customer Service Representative
Titlemax
02.2020 - 03.2021
- Provided excellent customer service by answering inquiries, resolving issues, and processing orders in a timely and efficient manner
- Maintained a high level of professionalism and positivity when interacting with customers through phone, email, and in-person communication
- Kept schedules up to date on payment information for the customers.
- Handled all applications and payments in person or by phone.
RCA
United States Postal Service
08.2019 - 02.2020
- Cased and delievered all mail and packages on my designated routes.
Sales Associate
Dillards
02.2019 - 08.2019
- Demonstrated ability to meet and exceed sales targets, consistently achieving 10% above monthly goals.
- Proven track record of building and maintaining strong customer relationships, resulting in a 20% increase in repeat business.
- Utilized strong product knowledge to effectively upsell and cross-sell additional products, increasing average transaction value by 15%.
- Collaborated with team members to optimize store layout and merchandising displays, leading to a 25% increase in foot traffic and sales.
Front Desk Receptionist
Landmark Credit Repair
12.2018 - 02.2019
- Greeted and assisted visitors in a professional and friendly manner, ensuring a positive first impression for the company
- Answered and directed phone calls, taking accurate messages and forwarding calls to appropriate staff members
- Scheduled appointments and meetings for executives and staff, coordinating with their calendars to avoid conflicts
- Managed and organized incoming and outgoing mail, packages, and deliveries to ensure timely distribution
Education
No Degree - Business
Trinity Valley Community College
Athens, TXCosmetology License - Cosmetology
Trinity Valley Community College
Athens, TX06-2015
Skills
- Computer Literate
- Customer Service
- Proficient in Genesys call system
- Sales
Timeline
Specialized Escalation Unit CCR
Maximus
08.2022 - Current
Leasing Agent
Meadowbrook apartments
11.2021 - 08.2022
Human Rescorces
Dynamic Energy Transport
03.2021 - 11.2021
Customer Service Representative
Titlemax
02.2020 - 03.2021
RCA
United States Postal Service
08.2019 - 02.2020
Sales Associate
Dillards
02.2019 - 08.2019
Front Desk Receptionist
Landmark Credit Repair
12.2018 - 02.2019
No Degree - Business
Trinity Valley Community College
Cosmetology License - Cosmetology
Trinity Valley Community College
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