Brittany Kahlandt
Clearfield,UT
Summary
Hardworking and punctual professional works in fast-paced, demanding jobs while standing and moving for long hours. Resourceful, eagar to learn and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
14
14
years of professional experience
Work History
Inventory Control Specialist
Kihomac
Layton, UT
10.2022 - 07.2024
- Implemented new procedures for tracking, receiving, counting, and storing items in the warehouse.
- Developed strategies to reduce excess inventory and improve overall efficiency.
- Responded quickly to changes in customer demand patterns or production schedules.
- Conducted regular physical inventories of warehouse stock and reported discrepancies.
- Investigated causes of discrepancies between actual stock count versus system-generated reports.
- Transported items using equipment like forklifts and hand trucks.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Identified obsolete or slow-moving items that should be removed from the system.
- Monitored inventory levels to ensure sufficient supply for customer orders.
- Assisted in budgeting and financial planning by providing accurate inventory data.
- Trained new employees on inventory management practices and procedures.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Prepared work orders, bills of lading or shipping orders to route materials.
Purchaser/Sterilization Technician
Tanner Clinic
Layton , UT
03.2016 - 10.2022
- Kept accurate records of purchases including item descriptions, quantities, costs, delivery dates.
- Developed strategies for cost reduction and improved quality of purchased goods or services.
- Ensured that all purchasing activities are carried out in accordance with company policies.
- Researched new sources for supplies, materials, and equipment as needed.
- Followed up on all open purchase orders with suppliers to ensure timely delivery of items.
- Investigated discrepancies between invoices received from suppliers and actual delivered goods.
- Conducted regular price comparisons between vendors in order to secure best deals.
- Performed periodic reviews of inventory levels in order to determine reorder points.
- Purchased the highest quality products for the lowest possible price.
- Developed and maintained relationships with suppliers to ensure reliable supply chains.
- Monitored supplier performance to ensure contractual obligations were met.
- Managed inventory levels to meet production needs while minimizing excess stock.
- Stocked supplies such as instrument trays, wrapping materials, surgical gowns, and drapes in preparation for surgery.
- Kept work area clean at all times following established safety protocols.
- Recorded sterilization cycle parameters for each load in the log book.
- Cleaned, disinfected, and sterilized all medical instruments using autoclaves.
- Followed appropriate policies and procedures related to infection control practices.
- Performed regular quality assurance tests on autoclave units to ensure proper functioning.
- Provided training to other staff members on proper use of sterilization techniques and equipment operation.
- Verified the sterility of products after each cycle was completed using biological indicators or chemical indicators.
- Cleaned and sterilized instruments and equipment following policy procedures, industry standards and manufacturer instructions for use.
- Prepared order requests for replacement parts for instruments and additional equipment upon request of physicians.
- Assembled, documented and packaged instrumentation and sets according to individual department protocols.
- Monitored surgery schedules daily, identifying potential needs for cases.
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
- Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
Customer Service Representative
Harland Clarke
Salt Lake City, UT
10.2014 - 03.2016
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Representative
Xerox
Salt Lake City , UT
02.2014 - 09.2014
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Prevented key account losses by researching discrepancies and correcting problems.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
Sales Associate
Aafes Shoppette
Hill Air Force Base, Utah
04.2010 - 02.2014
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Upsold additional items based on customer interests and needs.
Education
High School Diploma -
Clearfield High School
Clearfield, UT06-2005
Skills
- Database Updating
- Storage procedures
- Stock control
- Discrepancy Resolution
- Paperwork preparation
- Shipping and receiving
- Supply Chain Coordination
- Shipment Verification
- Demand forecasting
- Cycle counting
- Warehouse Operations
- FIFO stocking
- Forklift Operation
- Order picking abilities
- Records Management
- Inventory Monitoring
- Computer tracking
- Product Knowledge
- Data Entry
- Call Management
- Complaint resolution
- Inbound and Outbound Calling
- Filing
- Critical Thinking
- Spreadsheets
- Microsoft Excel
- Client Relations
- Building rapport
- Order Processing
- Service Upselling
- Problem Resolution
- Payment Processing
- Administrative Support
- Multi-Task Management
- Microsoft Office expertise
- Delivery Scheduling
- Typing proficiency
- Prioritization
- MISD
- ACSS
- MINQ
- Neptune
- Jobboss
- Teams
- Shortel Phones
- CTI Softphones
Timeline
Inventory Control Specialist
Kihomac
10.2022 - 07.2024
Purchaser/Sterilization Technician
Tanner Clinic
03.2016 - 10.2022
Customer Service Representative
Harland Clarke
10.2014 - 03.2016
Customer Service Representative
Xerox
02.2014 - 09.2014
Sales Associate
Aafes Shoppette
04.2010 - 02.2014
High School Diploma -
Clearfield High School
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