Brittany Kefalas
North Ridgeville,Ohio
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Patient Service Specialis
Cleveland Clinic
04.2022 - Current
- Utilizing Epic software
- Arriving and checking in average of 300 patients daily for outpatient lab.
- Adding and Verifying insurance coverages and fixing all RTE errors
- Corresponding with providers to assure appropriate orders are in for patients
- Balanced deposits and credit card payments each day from collecting copayments & outstanding balances.
- Performing clerical duties utilizing various systems including telephone, fax, mail services, email and copy services
- Conducted regular audits of patient charts to identify discrepancies or missing information, contributing to overall quality improvement efforts within clinic setting.
- Registering all patients in ED which requires; Verifying and updating demographic information, Adding and Verifying insurance coverages and fixing all RTE errors, Obtaining signatures for consent and other required documents, Giving informational documents to patients including Advanced directives and financial assistance as needed, Utilizing interpreter services as needed, and Submitting medical claims for any accidents including MVA, WC, and Third party.
Patient Scheduling
Mankato Clinic
07.2018 - 08.2021
- Learned and adapted quickly to new technology and software applications.
- Scheduled/pre-registered patients for various appointments with 50+ doctors
- Answered high volume of incoming phone calls (customer and/or informational) and responded to all voicemail messages
- Performed clerical duties utilizing various systems including telephone, fax, mail services, email and copy services.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Data Entry Operator
Navitor Specialty Products
11.2016 - 07.2018
- Identified product offerings to match customer's request on written or digital order blank along with features/options offered for different product lines
- Used programs Indesign & Photoshop to fulfill customer orders
- Streamlined processes by implementing effective data entry techniques and tools, reducing errors and increasing efficiency.
- Resolved minor processing problems and sought assistance from supervisor for issues beyond immediate expertise.
Staffing Consultant
Express Employment Professionals
07.2015 - 05.2016
- Crafted detailed job descriptions and job postings, obtaining necessary information from hiring managers.
- Selected, recruited and interviewed applicants.
- Communicated with candidates on assignment via telephone and email.
- Created marketing materials and represented company at networking events, career fairs, and college campus recruiting events
- Utilized strong communication skills when presenting staffing solutions and conducting negotiations with clients to ensure mutually beneficial outcomes.
Front Office Coordinator
Express Employment Professionals
02.2015 - 07.2015
- Managed high-volume of incoming phone calls, completed inquiries & screened associates per job orders
- Cold called online applications and resumes.
- Supported administrative tasks such as filing, data entry, and document management to maintain organized office environment.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Administrative Assistant
Signature Creations Caterers
10.2009 - 10.2013
- Handled sales inquiries, produced client proposals and contracts
- Produced expense reports for management team
- Assured all incoming and outgoing correspondence is typed, received, mailed, e-mailed and/or filed as required
- Assisted managers in scheduling appointments, meetings and travel arrangements
- Performed general office duties including but not limited to the following: data entry, filing, invoicing/billing, processing credit card payments, answering phone calls, checking & responding to emails, and ordering office supplies.
Education
Associate of Arts in Accounting -
University of Phoenix
Phoenix, Arizona01.2013
Skills
- Resource Allocation
- Microsoft Office
- Customer Service
- Insurance Verification
- Patient Registration
- Critical Thinking
- Patient Billing
- Medical Terminology
- Data Entry
- Appointment Scheduling
- Recruiting
- Office Administration
Timeline
Patient Service Specialis
Cleveland Clinic
04.2022 - Current
Patient Scheduling
Mankato Clinic
07.2018 - 08.2021
Data Entry Operator
Navitor Specialty Products
11.2016 - 07.2018
Staffing Consultant
Express Employment Professionals
07.2015 - 05.2016
Front Office Coordinator
Express Employment Professionals
02.2015 - 07.2015
Administrative Assistant
Signature Creations Caterers
10.2009 - 10.2013
Associate of Arts in Accounting -
University of Phoenix
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