Summary
Overview
Work History
Education
Skills
Timeline
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BRITTANY KELLEY

Summary

With nine years of experience in the recruitment sector, I have built a strong reputation for establishing and nurturing client relationships in both Recruitment Process Outsourcing (RPO) and Staff Augmentation services. My expertise lies in seamlessly collaborating with cross-functional teams, analyzing client data to gain valuable insights, efficiently managing contracts, and optimizing recruitment operations to achieve impactful outcomes.

Overview

8
8
years of professional experience

Work History

Client Relationship Manager

Robert Walters
09.2023 - 09.2024
  • Streamlined the contingent workforce recruitment process by implementing a proprietary applicant tracking system.
  • Identified opportunities to cross or up-sell contingent workforce solutions and communicated customer needs to appropriate team.
  • Lead the planning, preparation, and delivery of strategic solutions for existing contingent accounts in the US.
  • Utilized market intelligence, data analytics and heat mapping to identify hiring trends, optimize recruitment strategies, and drive operational efficiency.
  • Monitored project progress against established timelines while proactively updating stakeholders on any potential setbacks or roadblocks
  • Developed and implemented standard operating procedures (SOPs) to ensure the compliance of our existing contingent clientele.
  • Managed the US payroll vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Conducted market research to identify new potential suppliers, expanding the company''s network of reliable partners.
  • Coordinated with cross-functional teams to identify opportunities for process improvements and cost reductions within the supply chain.
  • Resolved disputes between company personnel and vendors diplomatically, preserving positive working relationships while upholding company interests.

Recruitment Operations Manager

Robert Walters
10.2021 - 09.2023
  • .Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.
  • Collaborated directly with hiring managers and key stakeholders to establish realistic expectations for project deliverables based on available resources and time constraints
  • Assisted in the reallocation of the coordination team to be offshore, which ultimately reduced costs for the department by optimizing resource allocation and identifying areas for improvement in processes.
  • Designed, developed, and implemented a successful Internal Mobility program to strengthen retention among the business and increase vacancies filled each year.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

Senior Account Manager

Insight Global
11.2016 - 08.2021
  • Managed a diverse portfolio of both temporary placement and direct hire accounts, ensuring timely communication and effective problem resolution.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Identified new business opportunities through cold calling and networking, and kept detailed records of daily activities through online customer database.
  • Managed a team of recruiters, providing coaching and development opportunities to improve overall performance and productivity.
  • Evaluated recruitment metrics data regularly to make informed strategic decisions that drove continuous improvement within staffing operations.

Recruiter

Insight Global
08.2016 - 11.2016
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Operated and maintained applicant tracking and candidate management systems.
  • Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
  • Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
  • Assisted with writing job postings and job descriptions for boards.

Education

BS - Mass Communications

Minnesota State University of Moorhead
01.2016

Skills

    RPO and MSP Methodologies

    Contract Negotiation

    Applicant Tracking Systems

    Candidate Management Systems

    SLA and KPI Compliance Management

    Recruiter Performance Management

    Vendor Performance Management

    Leadership Training and Development

Timeline

Client Relationship Manager

Robert Walters
09.2023 - 09.2024

Recruitment Operations Manager

Robert Walters
10.2021 - 09.2023

Senior Account Manager

Insight Global
11.2016 - 08.2021

Recruiter

Insight Global
08.2016 - 11.2016

BS - Mass Communications

Minnesota State University of Moorhead

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BRITTANY KELLEY