Client Service Representative
Benefit Allocation Systems, LLC
09.2021 - 09.2022
- Answered average of 20 calls, and emails per day, addressing customer inquiries, solving problems and providing benefit information
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Contacted clients to verify account information and maintain accuracy
- Held role of overseeing management of two distinct email accounts dedicated to handling Cobra and coverage reinstatement inquiries