Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Kelsay

Summary

Experienced early childhood educator prepared for this role. Strong focus on fostering collaborative team environment and achieving successful outcomes. Reliable and adaptable with expertise in child development, curriculum planning, and classroom management. Known for excellent communication skills and nurturing, supportive approach.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Preschool Lead Teacher

City Of Aurora
02.2025 - Current
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Provided an open and loving environment where children direct the learning process.
  • Reviewed facility environment, removed concerns and optimized for children's safety.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Promoted sensory development by providing access to different textures.
  • Completed documentation on individual children and teachers for recordkeeping.
  • Planned and prepared activities for 4 year old students.

Lead Teacher, Toddler Room

The Learning Experience
10.2024 - 01.2025
  • Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
  • Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
  • Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
  • Collaborated with fellow teachers to develop a cohesive and consistent curriculum for the Toddler Room.
  • Managed classroom behavior effectively, ensuring a safe, nurturing environment for all children.

Customer Experience Manager

Michaels
09.2023 - Current
  • Developed and monitored performance metrics to measure team performance
  • Trained and mentored new employees on company policies and procedures
  • Analyzed customer feedback to identify areas for improvement
  • Resolved customer service issues in a timely and efficient manner
  • Resolved conflicts between employees and management
  • Ensured compliance with all applicable laws and regulations
  • Evaluated employee performance and recommended areas for improvement
  • Created and maintained a safe and secure work environment
  • Preformed cleaning duties to close down store

Preschool Lead Teacher

City Of Aurora
03.2023 - 05.2023
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Provided an open and loving environment where children direct the learning process.
  • Reviewed facility environment, removed concerns and optimized for children's safety.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Promoted sensory development by providing access to different textures.

Sales Representative

Cellular Sales Verizon
02.2022 - 05.2022
  • Increased sales by offering advice on purchases and promoting additional products. Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Evaluated inventory, delivery needs and optimized strategies to meet customer demands.
  • Executed direct sales from manufacturers to customers to improve profitability within the retail environment.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Attended monthly financial statistic meetings to evaluate demand on products and revenue.

Lead Teacher

Trailmark Kindercare
09.2019 - 04.2021
  • Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
  • Completed data entry tasks with accuracy and efficiency.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Organized activities to promote physical, mental and social development of each child.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Worked with 12 students one-on-one to boost skills in weak areas and grasp new concepts.
  • Arranged classrooms to facilitate optimal education for student groups.
  • Communicated objectives for all lessons, units and projects to students and parents.
  • Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
  • Applied proactive behavior management techniques to facilitate classroom discipline.
  • Involved parents in student learning to increase family interaction and student support.

Assistant Teacher

Little Minds Learning Center
11.2016 - 09.2017
  • Organized materials and restocked items.
  • Inventoried and purchased classroom materials for education, games and crafts.
  • Assisted 12 students with caring for personal hygiene requirements.
  • Adapted and stuck to daily routines.
  • Created activities and lesson plans devoted to topics like Dinosaurs, Transportation and Space.
  • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
  • Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
  • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
  • Maintained all confidential personnel files, licensing and CPR compliance records.
  • Assisted in creation of marketing objectives and advertising strategies that were utilized in promotional efforts.
  • Checked all areas of building to ensure in working order and kept clean at all times.
  • Completed data entry tasks with accuracy and efficiency.
  • Sorted documents and maintained an organized filing process.

Technical Support Representative

Comcast
04.2014 - 04.2015
  • Support customers with online billing and account issues.
  • Diligently followed up with customers about existing orders.
  • Referred difficult issues to upper management while maintaining positive rapport with customers.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Handled a large volume of phone calls, chat and emails.
  • Responding to customer service emails in a timely and effective manner.
  • Trained new employees and explained protocols clearly and efficiently.
  • Researched, resolved and followed up on customer issues.
  • Supported customers having data connectivity issues.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Troubleshoot hardware issues and worked with service providers to facilitate repairs.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with 100% accuracy and efficiency.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.

Education

Some College (No Degree) - General Business

Arapahoe Community College
Littleton, CO
01.2013

High School Diploma - undefined

Arapahoe High School
Littleton, CO

Skills

  • Artistic expression
  • Childcare needs
  • Safety awareness
  • Gross motor skills development
  • Documentation and record keeping
  • Safety precautions
  • Parent-teacher communication
  • Training and mentoring
  • Team building
  • Staff development
  • Compliance
  • Strong work ethic and dependable

Certification

Early Childhood Education PDIS Level 3


Early Childhood Education Director Certification

Timeline

Preschool Lead Teacher

City Of Aurora
02.2025 - Current

Lead Teacher, Toddler Room

The Learning Experience
10.2024 - 01.2025

Customer Experience Manager

Michaels
09.2023 - Current

Preschool Lead Teacher

City Of Aurora
03.2023 - 05.2023

Sales Representative

Cellular Sales Verizon
02.2022 - 05.2022

Lead Teacher

Trailmark Kindercare
09.2019 - 04.2021

Assistant Teacher

Little Minds Learning Center
11.2016 - 09.2017

Technical Support Representative

Comcast
04.2014 - 04.2015

High School Diploma - undefined

Arapahoe High School

Some College (No Degree) - General Business

Arapahoe Community College

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