Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Kempf

Hillsboro

Summary

Professional aviator with strong background in flight operations and navigation. Proven track record in ensuring safety, precision, and efficiency in various flight environments. Highly skilled in cockpit management, emergency procedures, and advanced aeronautical decision-making. Known for teamwork, adaptability, and consistently achieving mission-critical results.

Overview

18
18
years of professional experience

Work History

Uber Partner

Uber
01.2023 - Current
  • Managed driver engagements to enhance satisfaction and retention rates.
  • Developed and implemented strategies for optimal route efficiency, reducing wait times.
  • Analyzed performance metrics to identify areas for operational improvement and growth.

Delivery Driver

DoorDash
01.2018 - Current
  • Delivered packages efficiently while adhering to strict timeframes and customer service standards.
  • Managed route planning using GPS systems to optimize delivery schedules and reduce transit time.
  • Maintained accurate documentation of deliveries, ensuring compliance with company policies and safety regulations.


Airport Operations Assistant

City of Cleburne
06.2023 - 09.2023
  • Coordinated daily airport operations ensuring compliance with safety regulations.
  • Implemented process improvements that reduced delays and enhanced overall workflow efficiency.
  • Led emergency response drills, ensuring team preparedness and adherence to safety protocols.
  • Maintained accurate records of daily operations activities, ensuring consistency in reporting and documentation processes.
  • Conducted regular inspections of airport facilities for safety compliance, identifying potential hazards and addressing them promptly.
  • Provided support during irregular operations events such as weather disruptions or system failures, ensuring quick recovery timeframes.
  • Improved airport operations efficiency by coordinating and communicating effectively with various departments.
  • Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
  • Oversaw fueling

Personal Shopper

Walmart
09.2016 - 03.2017
  • Coordinated inventory management processes to ensure product availability for clients.
  • Developed personalized shopping strategies to enhance customer satisfaction and loyalty.
  • Implemented feedback mechanisms to adapt services based on customer preferences and trends.
  • Streamlined order fulfillment processes, reducing wait times for customers significantly.
  • Mentored team members on best practices for personal shopping and customer service excellence.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.

Pricing Coordinator

Harbor Freight
04.2016 - 09.2016
  • Developed and maintained comprehensive pricing databases for accurate reporting.
  • Supported senior management in implementing strategic pricing initiatives for revenue growth.
  • Trained new team members on pricing systems and best practices for efficiency.
  • Conducted regular audits of pricing data to ensure compliance and accuracy.
  • Contributed to successful contract negotiations by providing detailed analyses of relevant market data and historical performance metrics.
  • Streamlined the price adjustment process, ensuring timely implementation of changes in line with business needs.
  • Maintained up-to-date pricing data by regularly reviewing market trends and competitor pricing activities.
  • Supported sales team members with customized price quotes for complex deals, leading to increased win rates.
  • Mitigated potential revenue losses by proactively identifying and addressing pricing errors in a timely manner.
  • Enhanced customer satisfaction levels by addressing inquiries related to product pricing and discount structures promptly and professionally.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

Head Cashier

Spec's
11.2014 - 06.2015
  • Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
  • Trained and mentored team members on cash handling procedures and customer service standards.
  • Implemented process improvements to enhance checkout workflows and reduce wait times.
  • Monitored register performance, addressing discrepancies promptly to maintain financial integrity.
  • Led initiatives to ensure compliance with company policies, safeguarding against theft and fraud risks.
  • Analyzed customer feedback to refine service strategies, enhancing overall shopping experience at store locations.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Lead

Six Flags
08.2013 - 08.2014
  • Conducted pre-ride inspections to maintain equipment functionality and compliance with safety standards.
  • Operated amusement rides, ensuring safety and enjoyment for all guests.
  • Trained new operators on equipment handling and safety protocols to enhance team performance.
  • Implemented improved procedures for ride loading and unloading, increasing operational efficiency.
  • Assisted in developing training materials for onboarding new staff, promoting consistency in operations.
  • Collaborated with maintenance teams to schedule routine inspections and repairs for optimal ride performance.
  • Provided exceptional customer service by resolving guest inquiries and enhancing overall park experience.
  • Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
  • Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
  • Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
  • Participated in regular performance evaluations, proactively implementing feedback for personal growth as a ride operator.
  • Maintained a clean and organized work area, contributing to a positive atmosphere for both guests and coworkers.
  • Enhanced guest experience by efficiently operating amusement rides and ensuring safety protocols were followed.
  • Improved communication between team members by actively participating in daily pre-shift meetings and discussing relevant updates or concerns with supervisors.
  • Demonstrated adaptability by cross-training on multiple attractions, increasing flexibility within the team during peak seasons or staff shortages.
  • Assisted with special events, such as private parties or promotions, ensuring an enjoyable experience for all attendees.
  • Reduced wait times for guests by effectively managing ride queues and implementing efficient loading procedures.
  • Supported park management by providing accurate documentation of incidents involving guest injuries or complaints, facilitating prompt resolutions.
  • Provided exceptional customer service by answering guest inquiries and addressing concerns in a friendly and professional manner.
  • Demonstrated commitment to park success by volunteering for additional shifts or staying late when needed during busy periods.

Assistant Manager

Dominos
04.2011 - 10.2013
  • Oversaw daily operations, ensuring timely order fulfillment and high-quality customer service.
  • Trained and mentored team members on operational best practices and company standards.
  • Implemented process improvements that enhanced efficiency and reduced waste in store operations.
  • Analyzed sales data to identify trends, driving inventory management and menu adjustments.
  • Managed store compliance with health and safety regulations, promoting a safe work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Special Operation Assistant

US Army
05.2007 - 01.2011
  • Developed and maintained filing systems, enhancing document retrieval efficiency.
  • Assisted in preparing reports and presentations, improving communication clarity.
  • Streamlined office processes by implementing digital tools, increasing operational efficiency.
  • Managed correspondence and communications, ensuring timely response and follow-up.
  • Led team meetings to evaluate project progress and address challenges effectively.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Improved data management by creating comprehensive databases for easier access to critical information.
  • Reduced response time to external inquiries, establishing structured system for tracking and managing emails.


Education

A.S - Science, psychology

Navarro College
05.2012

B.S - Biology

University of Texas Arlington
09.2025

High School Diploma -

Corsicana High School
Corsicana, TX
05-2007

Bachelor of Science - Aviation

Liberty University
Lynchburg, VA

Skills

  • Time management
  • Customer engagement
  • Tech-savviness
  • Emergency response
  • Schedule management
  • Problem-solving
  • Multitasking and organization
  • Adaptability and flexibility
  • Customer service
  • Proficient in Microsoft office

Timeline

Airport Operations Assistant

City of Cleburne
06.2023 - 09.2023

Uber Partner

Uber
01.2023 - Current

Delivery Driver

DoorDash
01.2018 - Current

Personal Shopper

Walmart
09.2016 - 03.2017

Pricing Coordinator

Harbor Freight
04.2016 - 09.2016

Head Cashier

Spec's
11.2014 - 06.2015

Lead

Six Flags
08.2013 - 08.2014

Assistant Manager

Dominos
04.2011 - 10.2013

Special Operation Assistant

US Army
05.2007 - 01.2011

B.S - Biology

University of Texas Arlington

A.S - Science, psychology

Navarro College

High School Diploma -

Corsicana High School

Bachelor of Science - Aviation

Liberty University

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