Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Kendrick

Powder Springs,GA

Summary

Dynamic and results-oriented professional with a proven track record in enhancing customer loyalty and reducing fraud incidents. Expert in transaction monitoring and exceptional at fostering teamwork and collaboration. Demonstrated adaptability and problem-solving skills, significantly improving operational efficiency and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Family Dollar
07.2024 - Current
  • Reduced fraud incidents by implementing advanced detection tools and strategies.
  • Demonstrated expertise in various types of fraud schemes, enabling effective countermeasures for prevention and detection efforts across the organization.
  • Improved customer trust through transparent communication regarding potential fraud threats and resolutions.
  • Increased operational efficiency through strategic utilization of technology solutions specifically designed for fraud detection purposes.

Healthcare Customer Service Representative

United Healthcare Group
08.2022 - 02.2023
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Collaborated with cross-functional teams to implement effective anti-fraud measures across the organization.
  • Designed and implemented feedback loop with customer service, improving fraud detection and prevention strategies.

Fraud Prevention Representative

No Limit Marketing
10.2016 - 07.2022
  • Minimized losses due to fraud incidents by swiftly identifying patterns of suspicious behavior and taking appropriate action, such as freezing accounts or contacting authorities when necessary.
  • Contributed significantly to the continuous improvement of risk assessment processes through regular analysis of existing procedures and suggesting areas for enhancement.
  • Reduced fraudulent activities by thoroughly investigating suspicious transactions and reporting findings to management.
  • Assisted in updating company-wide policies related to data privacy and security standards, reinforcing a culture of vigilance against potential threats.

Customer Care Representative

Macy's Department Store
05.2015 - 08.2016
  • Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
  • Educated staff members on best practices for identifying and preventing fraudulent activities, fostering a culture of vigilance within the organization.
  • Collaborated with cross-functional teams to implement effective anti-fraud measures across the organization.
  • Regularly reviewed and updated fraud detection thresholds to adapt to changing fraud tactics.

Education

High School Diploma -

Hiram High School
Hiram, GA
05.2007

Skills

  • Attention to Detail
  • Identity Verification
  • Reliability
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Fraud Prevention Systems
  • Problem-Solving
  • Investigative abilities
  • Critical thinking abilities
  • Fraud detection techniques

Timeline

Customer Service Representative

Family Dollar
07.2024 - Current

Healthcare Customer Service Representative

United Healthcare Group
08.2022 - 02.2023

Fraud Prevention Representative

No Limit Marketing
10.2016 - 07.2022

Customer Care Representative

Macy's Department Store
05.2015 - 08.2016

High School Diploma -

Hiram High School

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Brittany Kendrick