Brittany Kennedy
Elwood,IN
Summary
Successful Timeshare Exchange professional Offering excellent customer service and customer service skills via phone. I've had Career success working with members to create stress free timeshare exchanges which give members the stress free, family fun and many memories as well!!! I am Organized and dependable, and have been successful at managing multiple priorities with a positive attitude. My Willingness to take on added responsibilities to ensure that vacations go as simply as possible is effective as well., Hardworking and passionate mom of two boys, with strong organizational skills , customer service skills, ready and eager to secure a second entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Daycare Provider Assistant
YMCA
05.2023 - 08.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Implemented daily routines and activities to stimulate and engage children.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Kept children between ages of 1 and 5 years safe and secure with vigilant oversight.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Maintained accurate records of daily attendance, incident reports, and medication administration logs as required by state regulations.
- Logged information regarding naps, feedings, and any medications administered.
- Read stories, sang songs and facilitated creative play.
- Participated in ongoing professional development opportunities to stay current on industry best practices and maintain state certification requirements.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Contributed to improved parent satisfaction by maintaining open communication channels and providing regular updates on their child''s progress.
- Developed lessons and activities to promote children's physical and emotional development.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Developed strong relationships with parents through ongoing communication about their child''s progress and milestones achieved at daycare.
Preschool Teacher's Assistant
The Ark Daycare
07.2022 - 03.2023
- I am responsible for continuous monitoring and interactions with the babies, working with them on specific needs, teach basic skills one first learns In life.
- Encouraged children to interact with each other and participate in group activities.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Collaborated with instructors to develop engaging lesson plans.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Engaged and entertained children through recreational and educational activities.
- Took part in professional development workshops to boost skills.
- Communicated with parents to inform about child's progress and classroom behavior.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Supervised children during in-classroom activities and on playground.
Cashier/Customer Service
KSG Liquor
01.2021 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked flexible schedule and extra shifts to meet business needs.
Cafeteria Worker
Compass Group
08.2018 - 10.2019
- Assist with meal preparation
- Prepared ingredients and recipe components ahead of time.
- Organizing inventory and chart rate of depletion
- Serve and prepare food for grade school, and high school students, as well as staff.
- Prepare kitchen area for health inspections
- Serve students in a timely manner.
- Wipe tables, seats, and trays with sanitize cloth
- Performed serving, cleaning, and stocking, and prep duties in order to ensure day to day runs smoothly.
- Serve hot and cold meals to students
- Provide adequate items requested by students
- Serve food to students when assistance is needed.
- Maintain clean and orderly food preparation areas and complete other general cleaning duties such as mopping floorings and emptying trash cans
- Manage students during meal service
- Communicate with students and school staff in a positive and professional manner utilizing appropriate customer service and interpersonal skills
- Circulate throughout the cafeteria or in areas where meals are served and/or eaten assisting students who need assistance
- Assists with the cleanliness of the cafeteria
- Encourage good table manners
- Participate in training sessions, meetings, and scheduled cleaning days as requested
- Performs other duties as assigned
Small Business Sales Representative
TSD GLOBAL
02.2018 - 08.2018
- Providing customers with the best customer service experience possible.
- Handling small business billing questions, interest, and helping customers find the best promotional offers and products AT&T has to offer.
Crew Member
Dairy Queen
02.2015 - 07.2015
- My daily job duties each day include: Opening up the kitchen, ( cleaning grill, putting together the bar of condiments, cutting fresh vegetables, stocking the freezers and walk in cooler, cooking hamburgers
- After opening the kitchen, I would make sure everything was stocked, prepped and ready to go
- Shortly after the store as a whole opens, I would then begin making orders
- In between completing orders and waiting for new ones to come back, I would go upfront helping the girls make whatever ice cream or drink orders they had at the time
- Before my shift was over, I was to make sure everything was stocked and prepped for the next shift ( tomatoes, onions, salads, turkey and ham prepped, cheese stocked, and burgers made up.
Services
Dairy Queen
04.2014 - 07.2014
- Maintain cash register, taking orders
Education
Associates in Addiction Studies -
Ivy Tech Community College
Richmond, IN01.2016
Skills
- Travel Planning
- Travel Destination Advice
- CRM Software
- Customer Inquiry and Response
- Hotel Accommodations
- Reservations Booking
- Data Entry
- Company guidelines and procedures
- Sales proficiency
- Payment Processing
- Critical Thinking
- Travel Arrangements
- Data Confidentiality
Personal Information
Willing To Relocate: Anywhere
Timeline
Daycare Provider Assistant
YMCA
05.2023 - 08.2023
Preschool Teacher's Assistant
The Ark Daycare
07.2022 - 03.2023
Cashier/Customer Service
KSG Liquor
01.2021 - 05.2021
Cafeteria Worker
Compass Group
08.2018 - 10.2019
Small Business Sales Representative
TSD GLOBAL
02.2018 - 08.2018
Crew Member
Dairy Queen
02.2015 - 07.2015
Services
Dairy Queen
04.2014 - 07.2014
Associates in Addiction Studies -
Ivy Tech Community College
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