Brittany Kennedy
Cuyahoga Falls
Summary
Dynamic Assistant Manager with a proven track record at Dollar General, excelling in customer service and financial management. Enhanced customer satisfaction through effective complaint resolution and improved inventory accuracy, leading to increased repeat business. Strong team leader adept at fostering collaboration and driving operational efficiency.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
Work History
Assistant Manager
The Salvation Army Family Store & Donation Center
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Dollar General
08.2021 - 08.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Fulfillment Director
Jetpack Shipping
01.2019 - 04.2021
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
- Increased workforce productivity by developing effective training programs tailored towards individual skill sets.
- Developed strong relationships with vendors, negotiating favorable terms for procurement of materials and supplies.
- Implemented safety protocols in the warehouse, reducing workplace accidents and injuries.
- Reduced shipping errors, resulting in fewer returns and exchanges.
- Improved order accuracy by implementing an efficient inventory management system.
- Enhanced warehouse organization with a focus on space optimization and product accessibility.
- Collaborated with cross-functional teams to optimize supply chain efficiency and reduce lead times.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
- Monitored inventory levels and collaborated with vendors to meet needs.
- Achieved timely order processing by closely monitoring daily output goals against actual production volume.
- Trained and supervised team members to ensure consistency in performance and adherence to company policies.
- Managed budget effectively, ensuring cost savings without compromising quality or customer experience.
- Integrated warehouse operations with existing and new business processes.
- Collaborated with manufacturing and supply chain management.
Education
Bachelor of Science - Business Administration
SNHU
Southern Newhampshire 10-2026
High School Diploma -
Garfield High School
Akron Ohio06-2013
Skills
- Customer service
- Money handling
- Decision-making
- Team leadership
- Multitasking and organization
- Customer relationship management (CRM)
- Financial management
- Adaptability and flexibility
Timeline
Assistant Manager
The Salvation Army Family Store & Donation Center
12.2022 - Current
Assistant Manager
Dollar General
08.2021 - 08.2022
Fulfillment Director
Jetpack Shipping
01.2019 - 04.2021
Bachelor of Science - Business Administration
SNHU
High School Diploma -
Garfield High School
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