Brittany Kern
Charlotte
Overview
6
6
years of professional experience
Work History
FRR
Progressive Insurance
10.2024 - Current
- Facilitated smooth communication among all parties involved in the repair process, resulting in fewer delays and misunderstandings.
- Collaborated with other departments such as claims, underwriting, and legal teams to ensure seamless coordination during the entire repair process.
- Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Maximized customer satisfaction by resolving complex claim issues promptly and professionally.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
Claims Adjuster
Progressive Insurance
09.2022 - 10.2024
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
FRONT DESK COORDINATOR
Superior Healthcare Physical Medicine
02.2022 - 09.2022
- Analyzed data to determine answers to questions from customers and members of public
- Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations
- Received payments and recorded receipts for services
- Greeted persons entering establishment, determined nature and purpose of visit and direct and escort them to specific destinations
- Heard and resolved complaints from customers and public
- Scheduled appointments and maintained and updated appointment calendars
- Interacted with management and colleagues to resolve important administrative matters
- Organized and filed important documents in filing cabinets or in online document storage solutions
- Maintained tidy, presentable reception area with necessary stationary and materials
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail
- Responded quickly to meet customer needs and resolve problems
- Troubleshot minor problems and reported larger technical issues
PERSONAL SHOPPER/ SALES ASSOCIATE
Lowe’s Foods
06.2020 - 11.2021
- Drove sales through customer relationship building and suggestive selling techniques
- Liaised with management to communicate customer feedback and recommendations
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Introduced promotions and sale opportunities, enticing customers
- Engaged with guests to understand and anticipate customer service needs
- Used product knowledge for handling objections
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Operated cash register and POS to process sales transactions and handle payments
- Cross-trained with other store departments and areas, supporting overall retail operations
- Performed cleaning tasks, keeping store neat and organized
- Entered customer transaction information into company databases
- Trained new employees on company policies and strong sales techniques
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
- Provided product information to customers and aligned products with customer needs to boost satisfaction
WAITRESS AND CASHIER
The Junction
02.2019 - 11.2019
- Greeted and informed customers of products, fostering positive store experiences
- Delivered service excellence through all points of contact
- Built and maintained positive working relationships with co-workers
- Enforced store safety and cleanliness standards, reducing hazards
- Reconciled and prepared bank deposits
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Maintained inventory and store visual presentation to meet customer needs
- Provided efficient and courteous service to customers
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases
- Computed and recorded totals of transactions
- Supervised others and provided on-the-job training
- Delivered exceptional customer service through extensive menu knowledge
- Maintain a clean and organized work environment
Education
REAL ESTATE - undefined
Greenville Technical College
Greenville, SC11.2021
Skills
- Computer Proficiency
- Visitor And Customer Relations
- Calender Management
- Posting Charges
- Cooperative Relationships
- Positive Attitude And Energetic
- Online Bookings Management
- Phone Call Direction
- Greeting And Seating Clients
- Data Entry And Database Software
- Checking Guests In And Out
- Guest Satisfaction
- Office Supplies And Inventory
- Customer Complaint Resolution
- Front Desk Management
- Credit And Cash Payments
- Check In And Checkout Procedures
- Call Answering And Routing
- Guest Message Transmission
- Checking Patient Details
- Dynamic Communication Skills
- Critical thinking
- Claims investigation
- Active listening
- Team collaboration
- Claims processing
- Advanced oral and written communication skills
- Policy interpretation
- Policy investigations
- Damage assessment
Timeline
FRR
Progressive Insurance
10.2024 - Current
Claims Adjuster
Progressive Insurance
09.2022 - 10.2024
FRONT DESK COORDINATOR
Superior Healthcare Physical Medicine
02.2022 - 09.2022
PERSONAL SHOPPER/ SALES ASSOCIATE
Lowe’s Foods
06.2020 - 11.2021
WAITRESS AND CASHIER
The Junction
02.2019 - 11.2019
REAL ESTATE - undefined
Greenville Technical College
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