Brittany Keyes
Pearl City,HI
Summary
Dynamic and mission-focused Knowledge Management (KM) Specialist with extensive experience. Currently supporting U.S. Fleet Cyber Command (FLTCYBERCOM) in a joint and classified environment as a forward-deployed KM lead, managing the capture, organization, and dissemination of operational knowledge across NIPR, SIPR, and multiple classified networks. Skilled in developing SOPs, leading cross-functional collaboration, managing document repositories, and supporting strategic decision-making through lessons learned, after-action reporting, and knowledge-sharing frameworks. Proven ability to bridge the gap between operational execution and knowledge enablement. Holds active TS/SCI clearance with CI Polygraph.
Overview
11
11
years of professional experience
Work History
Operations Knowledge Management Specialist
U.S. Fleet Cyber Command
11.2024 - Current
- Spearheads the development and continuous improvement of knowledge management systems, including secure repositories and shared folders, to capture and disseminate operational knowledge across classified networks (NIPR, SIPR, and multiple classified networks).
- Manages and organizes critical operational documents (e.g., OPORDs, CONOPs, lessons learned, information papers) to ensure version control, discoverability, and alignment with enterprise knowledge strategy.
- Leads knowledge capture and reporting efforts across cyberspace operations and exercises; develops structured lessons learned, after-action reports, and “quick-look” briefs to inform senior leadership decision-making.
- Drafts and maintains Standard Operating Procedures (SOPs) and internal business rules for knowledge management processes; establishes best practices to support cross-functional teams and external stakeholders.
- Partners with Combatant Commands, DoD agencies, and internal SMEs to define knowledge needs, streamline collaboration, and support mission execution with real-time data analysis and information sharing.
- Facilitates coordination of working groups and strategic meetings, contributing to battle rhythm management and stakeholder alignment across multiple security domains.
- Designs and implements a knowledge management framework tailored to the organization’s operational tempo; enables reliable, end-user access to critical institutional knowledge and ensures readiness for future missions.
- Regularly collaborates with information system developers, security specialists, and KMs to propose and refine digital collaboration tools and knowledge architectures.
- Respond to high-level taskers and data calls, leveraging analytical skills to deliver timely and fully substantiated products that support leadership decision-making across operational priorities.
Management and Program Analyst
U.S. Army Corps of Engineers, USACE
03.2021 - 11.2024
- Built and managed the Honolulu District Training Site as a central knowledge hub for operational guidelines, leadership development, SOPs, and historical training records, enabling streamlined access across the organization.
- Performed knowledge management by documenting workflows, creating user guides, and maintaining a digital audit trail of mission actions, particularly during emergency deployments such as the Hawaii Wildfires Recovery Mission.
- Coordinated and facilitated senior leadership strategy sessions and development meetings; collected and consolidated inputs for the District Operational Plan (OPLAN), prepared final reporting, and briefed outcomes to senior leaders.
- Collaborated with internal departments and external stakeholders to manage onboarding, training, and development of Army Fellows and Summer Interns; tracked data in HR systems and oversaw lifecycle milestones.
- Served as subject matter expert for the Total Employee Development (TED) system and utilized a variety of databases and portals (SharePoint, ALMS, ATRRS, JKO, ACT, Blackboard) to manage workforce training and certification compliance.
- Led organizational development efforts by drafting annual training guidance, managing Individual Development Plans (IDPs), and administering the Leadership Development Program across the district.
- Researched and coordinated cost-effective training solutions, securing over 20 fully funded training events and saved the District over $500K through vendor partnerships and strategic procurement.
- Utilized the Government Purchase Card (GPC) and PIEE to execute service and training purchases, manage billing, and fulfill procurement responsibilities during operations and emergency deployments.
- Provided bi-monthly updates to the District Commander and senior leadership on workforce development metrics, certification progress, and leadership training status.
- Tracked contractor performance and team movement during emergency response missions; ensured effective information sharing and continuity through real-time documentation and communication protocols.
Administrative Assistant
U.S. Army Corps of Engineers, USACE
11.2018 - 03.2021
- Served as the central point of contact for the Programs and Project Management Division on matters related to budgeting, timekeeping, travel, and correspondence.
- Liaised with external agencies including the Department of State, Department of Interior, and Congressional offices to coordinate joint staff meetings with USACE senior leadership (GS-14 and up).
- Coordinated complex travel logistics for senior leaders, including transportation, lodging, and reservations; prepared comprehensive trip books with read-aheads, bios, itineraries, and briefing materials.
- Managed the division’s Government Purchase Card (GPC) purchases and maintained compliance with procurement procedures.
- Monitored operating budgets and program funds to support division activities and provided funding estimates and justifications using CEFMS.
- Scheduled and coordinated meetings, trainings, and conferences; prepared meeting materials, compiled data, drafted minutes, and managed conference room logistics.
- Assisted new employees with onboarding processes, including credentialing, SF-50 processing, and secure network access.
- Drafted, reviewed, and proofread correspondence to ensure accuracy and compliance with Army formatting standards.
- Maintained both electronic and hardcopy records and managed office supply inventories and equipment upkeep.
- Tracked taskers, monitored suspenses, and ensured timely completion of required actions and follow-ups.
- Recognized with the Civilian Service Achievement Medal for exceptional coordination and execution of the District Organizational Day event, supporting over 400 employees.
Supervisory Program Specialist
Fort Drum Morale, Welfare, and Recreation
06.2014 - 09.2018
- Supervised a team of 90+ staff members and supported over 200 customers daily, ensuring smooth operations and alignment with mission goals across all functional areas.
- Led the development and delivery of training programs for junior staff, ensuring compliance with National Association for the Education of Young Children (NAEYC) standards and promoting institutional knowledge retention.
- Managed and tracked critical office operations, including suspense items, financial documentation, staffing requirements, and policy guidance to support leadership decision-making.
- Coordinated cross-functional events and strategic initiatives such as Month of the Military Child and special emphasis observance programs; ensured effective stakeholder engagement and communication.
- Received the Commander’s Award for Excellence in Civilian Service for outstanding leadership during a high-visibility Child and Youth Services inspection.
- Evaluated program effectiveness using established performance metrics and workforce output data; implemented improvements based on operational findings and manpower cost analysis.
- Utilized office management systems and multi-video surveillance platforms to gather and report facility performance data, contributing to operational situational awareness and informed leadership briefings.
- Provided real-time guidance to staff, maintained compliance with administrative policies, and developed innovative solutions for special projects requiring cross-departmental collaboration.
- Maintained and organized program documentation and reporting using various information systems and office tools; ensured secure and accurate data handling across platforms.
Education
Bachelor of Arts - Communication
Mississippi State University
Starkville, MSMaster of Social Work - Advanced Clinical Social Work
Walden University
Minneapolis, MNTimeline
Operations Knowledge Management Specialist
U.S. Fleet Cyber Command
11.2024 - Current
Management and Program Analyst
U.S. Army Corps of Engineers, USACE
03.2021 - 11.2024
Administrative Assistant
U.S. Army Corps of Engineers, USACE
11.2018 - 03.2021
Supervisory Program Specialist
Fort Drum Morale, Welfare, and Recreation
06.2014 - 09.2018
Bachelor of Arts - Communication
Mississippi State University
Master of Social Work - Advanced Clinical Social Work
Walden University
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