Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Keys

Oxford,PA

Summary

Driven employee with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Dispatcher

Dixie Land Energy LLC
06.2022 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Sent out drivers to assist callers based on locations, needs and worker availability.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.
  • Monitored and tracked dispatch communication systems.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with customers to provide delivery updates and resolution.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled and organized delivery routes.
  • Received new orders, prepared documentation, and assigned personnel.
  • Provided customers with information on products and services.

Billing Specialist

CDH Management
09.2013 - 06.2022
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Worked with multiple departments to check proper billing information.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Processed and verified invoices to secure accuracy of billing information.
  • Developed and maintained billing procedures to make timely payments.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Identified payment trends and adjusted billing processes accordingly to retain customers.
  • Generated monthly invoices for customers in multiple formats to provide transparency.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Audited and corrected billing and posting documents for accuracy.
  • Collaborated with customers to resolve disputes.
  • Maintained accurate records of customer payments.
  • Generated monthly billing and posting reports for management review.
  • Reconciled accounts receivable to general ledger.
  • Verified accuracy of accounts payable payments, resulting reduction in payment errors and check reissues.

Education

Dental Assitant Certificate - Dental Assisting

YTI
Lancaster, PA
05.2016

High School Diploma -

Solanco High School
Quarryville, PA
05.2009

Skills

  • Business Correspondence
  • Service Planning
  • Fleet Dispatching
  • Route Planning
  • Interdepartmental Communication
  • Industry-Specific Software
  • Work Order Preparations
  • Organizational Standards
  • Microsoft Office
  • Team Work Scheduling
  • Customer Relations
  • Trucking Dispatching
  • Driver Communications
  • Operational Efficiency
  • Workflow Processes
  • Paperwork Submission
  • Telephone Etiquette
  • Paperwork and Documentation
  • Scheduled Services
  • Complex Problem-Solving
  • Dispatch of Drivers
  • Customer Service Standards
  • Driver Coordination
  • Professional Relationships
  • Message and Work Order Transfer
  • Work Order Entry

Timeline

Dispatcher

Dixie Land Energy LLC
06.2022 - Current

Billing Specialist

CDH Management
09.2013 - 06.2022

Dental Assitant Certificate - Dental Assisting

YTI

High School Diploma -

Solanco High School

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Brittany Keys