Brittany Kilburn
Tallahassee,FL
Summary
Proven track record in high-stakes environments, notably with The State of Florida, where I leveraged crisis management and de-escalation techniques to enhance safety and reduce contraband instances significantly. Skilled in both emergency response and building trusting relationships, I excel in roles requiring acute observation and mental health awareness.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Correctional Officer
The State of Florida
12.2020 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Veterinary Technician
Cumberland Animal Clinic
10.2020 - 12.2020
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
Veterinary Technician
Operation Spay Bay
08.2017 - 10.2020
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
Front Desk Receptionist
Gulf Coast Facial Plastics
12.2016 - 08.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales Associate
Dollar General
10.2016 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
Waffle House Restaurant
07.2016 - 09.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Paraprofessional
Bay District Schools
07.2014 - 07.2016
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Pharmacy Technician
Omnicare, A CVS Health
01.2014 - 07.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Bay Medical Sacred Heart
03.2013 - 03.2014
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Caretaker/Manager on Duty
Sunrise Community Inc
03.2012 - 03.2013
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Pharmacy Technician
CVS Pharmacy
10.2010 - 09.2011
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
Education
High School Diploma -
Rutherford High School
Panama City, FL05.2010
Skills
First Aid Training
Emergency Response
De-Escalation Techniques
Conflict resolution skills
Mental health awareness
Self-defense tactics
Observation
Relationship building and management
Crisis Management
Substance Abuse Knowledge
File and record maintenance
Evidence Preservation
Certification
- Certified Correctional Officer, The State of Florida
- CPR Certified
- Paraprofessional Certification, since 2014
Timeline
Correctional Officer
The State of Florida
12.2020 - Current
Veterinary Technician
Cumberland Animal Clinic
10.2020 - 12.2020
Veterinary Technician
Operation Spay Bay
08.2017 - 10.2020
Front Desk Receptionist
Gulf Coast Facial Plastics
12.2016 - 08.2017
Sales Associate
Dollar General
10.2016 - 12.2016
Waitress
Waffle House Restaurant
07.2016 - 09.2016
Paraprofessional
Bay District Schools
07.2014 - 07.2016
Pharmacy Technician
Omnicare, A CVS Health
01.2014 - 07.2014
Pharmacy Technician
Bay Medical Sacred Heart
03.2013 - 03.2014
Caretaker/Manager on Duty
Sunrise Community Inc
03.2012 - 03.2013
Pharmacy Technician
CVS Pharmacy
10.2010 - 09.2011
High School Diploma -
Rutherford High School