Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany King

Atlanta,,GA

Summary

As an entrepreneur and employee I have proven to be a self-starter by continuing to pursue opportunities to advance in my career and personal goals. Recently obtaining two certifications in, Executive Assistant and Administrative Assistant Training I take pride in being self-motivated and learning skills that will help me be the best team player. I am also currently enrolled in Barney Fletcher Schools to receive my real estate license by November 2023. My passion for helping others and becoming self-sufficient have lead me to pursue a career in Real Estate. I am excited for the next chapter in my career. I have developed many skills from my work experience that has helped me along the way. With over 5 years of customer service representative experience, My skills are, but are not limited to, excellent listening and verbal skills, answering, and solving customer questions and complaints in a timely manner; multi-tasking across different online platforms, while establishing a quick rapport with customers. Being a Customer Service Representative I put a strong emphasis on having a positive attitude to ensure customer satisfaction. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

With 2 years of Tax Preparer experience I have gained knowledge of tax laws, and excellent organization, attention to detail, time management and interpersonal communications skills. Being a Tax Preparer I used my basic accounting, and typing efficiency skills to enter data, while maintaining great customer service and positive attitude under stressful circumstances. By Using independent decision-making skills and sound judgment to positively impact my company’s success I became a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. speed and process optimization. I have an exemplary passion for developing relationships, cultivating partnerships and growing businesses.

As a Dental Assistant having great social skills while maintaining professionalism helped to maintain a positive atmosphere for patients. Having empathy and compassion for patients helped promote lasting customer satisfaction by delivering quality service and unparalleled support. Other work experience and passions like Social media management, writing and publishing my first journal, has motivated me to never stop creating and striving for excellence in my work and personal life.

Overview

9
9
years of professional experience
2
2
Certification

Work History

Tax Preparer

Elite Tax Service
10.2021 - Current
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Assessed client tax situations to determine best filing options.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Maintained compliance by adhering to current tax laws and regulations
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations
  • Analyzed financial records to verify accuracy of tax returns
  • Liaised with accountants to confirm accuracy of client tax returns.
  • Utilized tax software to prepare returns and meet deadlines.
  • Calculated estimated tax payments for clients.
  • Collaborated with clients to answer questions and provide advice on tax matters.
  • Analyzed financial documents to accurately reflect client information on tax returns.
  • Researched tax implications for various deductions and credits.
  • Responded to inquiries from IRS and other tax authorities.

Certified Dental Assistant

Cloud Dentistry
03.2022 - 05.2023
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy, Action and applying lead aprons.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared patient x-rays and images for dentist review.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.

Call Center Customer Service Representative

Arise platform/ T&B Center Solutions
05.2015 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Generated customer service reports to track customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Certified Body Sculptor

Nirvana Body Contouring
04.2021 - 12.2021
  • Fostered friendly, warm, and exceptional customer experience.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Analyzed skin condition and made appropriate product recommendations.
  • Advised clients on proper home-care regimens.
  • Stocked treatment rooms with proper supplies.
  • Educated patients on treatment options.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Welcomed clients arriving for appointments.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Discussed procedures and treatment options with clients.
  • Performed consultations for patients before scheduling treatments.
  • Explained benefits of skin care products to clients.
  • Cleansed, exfoliated and moisturized customer skin.
  • Informed guests of appropriate products available to increase retail sales.
  • Educated guests on current promotions, events and services within store or salon.
  • Performed special anti-oxidant, acne, and microdermabrasion facial services.

Social Media Manager Personal

Entrepreneurship
06.2017 - Current
  • I currently manage my daughter’s social media handle @TheRealJayleeMoriah Growing her instagram followers to over 60,000 in 2 years
  • Creating videos with over 10 million views collectively across instagram, Facebook, Twitter, and Rumble
  • Landing a contract with Rumble video management company, as well as a contract with Ohlsson Model & Talent in Miami, Florida, and now currently signed to @NYMMG(597K Followers) one of the top modeling agencies for kids and adults

Store Associate

Once Upon a Child
07.2017 - 05.2018
  • As a store associate at Once Upon a Child I had many roles and responsibilities
  • From greeting customers, advising shoppers, stocking and organizing store merchandise, arranging product displays, operating cash registers to listening to and solving customer complaints, having thorough knowledge of products in the store so that I can assist customers in a timely order; effectively communicating with co workers and being a team player to help with loss prevention, cleaning, keeping store neat; and giving a overall positive experience for customers and employees by keeping a positive attitude.

Host/Waitress

Skyboxx Restaurant, Bar
10.2016 - 06.2017
  • My role was to greet customers in a timely manner, assist customers in seating, communicating with other team members for a smooth customer experience, assisting and serving customers with dieting restrictions and food allergies choose appropriate salads and sides, Remembering daily specials, and more
  • Some skills that I have developed from being a host/waitress is having great hospitality, importance of dining area cleanliness, strong communication skills with customers, and other team members, problem solving skills, and learning to minimize mistakes or not make them at all
  • I believe restaurant servers are key to delivering a good guest experience in restaurants.

Store Associate

Hibbett Sports
05.2014 - 08.2014
  • This was a summer job after finishing my first year at Clayton State University
  • As a store associate at Hibbett Sports my duties included greeting and advising shoppers, helping customers locate merchandise, explaining products features and benefits, and suggesting alternative items when products weren’t available to convert shoppers to loyal customers
  • Other duties included operating cash registers, stocking merchandise, arranging displays, assisting in opening a closing store, doing price markdowns, working with a team to exceed sales goals and help with loss prevention.

Education

Real Estate

Barney Fletcher Schools
Atlanta, Ga

school - Nursing, Psychology

Clayton State University
Morrow, GA

Skills

  • Flexibility to do different tasks, Ability to be friendly and polite even when tired or under pressure
  • Great communication skills, great customer service skills, self-management, self-motivation,
  • Problem Solving, and interpersonal skills
  • Team player
  • Customer Service (5 years)
  • Call Center
  • Social Media Management (6 years)
  • Retail (1 year)
  • Customer Support
  • Front Office Assistant
  • Identifying and resolving common customer issues
  • Responding to customer situations with sensitivity
  • Sales
  • Using influence and negotiation techniques to engage with and persuade
  • Information Confidentiality and Discretion
  • Maintain Filing Systems
  • Proper Phone Etiquette
  • Appointment Setting
  • Project Planning
  • Administrative Support
  • Reports and Financial Statements
  • Workflow Improvements
  • Schedule Planning
  • Microsoft Word/Office/PowerPoint/Excel
  • Administrative Policies
  • Self Starter
  • Proofreading
  • Bookkeeping and Basic Accounting
  • Social Media Knowledge
  • Performance Improvement
  • Office Administration
  • Document Filing and Retrieval
  • Call Screening
  • Project Management
  • Sorting and Labeling
  • Meeting Agendas and Minutes
  • Executive Support
  • Grammar Understanding
  • Office Supplies and Inventory
  • Developing Agendas
  • Schedule Management
  • Resourceful Researching
  • Goal Minded
  • Arrange Business Meetings
  • Invoice Preparation
  • Time Management
  • Computer Skills
  • Anticipates Needs
  • Editing
  • Entering Patient Data
  • Marketing Assistance
  • Administrative Duties
  • Project Support
  • Verbal and Written Communication
  • Product and Service Knowledge
  • Call Reception
  • Email Correspondence
  • Calendar Management
  • Typing Proficiency
  • Staff Motivation
  • Team Bonding
  • Office Equipment Maintenance
  • Appointment Booking
  • Administrative and Clerical Support
  • Detailed Meeting Minutes
  • Active Listening
  • Set Goals
  • Document Review
  • Tax-Related Research
  • Client Tax Services
  • Data Entry

Certification

Executive Assistant

Administrative Assistant Training

Timeline

Certified Dental Assistant

Cloud Dentistry
03.2022 - 05.2023

Tax Preparer

Elite Tax Service
10.2021 - Current

Certified Body Sculptor

Nirvana Body Contouring
04.2021 - 12.2021

Store Associate

Once Upon a Child
07.2017 - 05.2018

Social Media Manager Personal

Entrepreneurship
06.2017 - Current

Host/Waitress

Skyboxx Restaurant, Bar
10.2016 - 06.2017

Call Center Customer Service Representative

Arise platform/ T&B Center Solutions
05.2015 - 12.2022

Store Associate

Hibbett Sports
05.2014 - 08.2014

Real Estate

Barney Fletcher Schools

school - Nursing, Psychology

Clayton State University
Brittany King