Brittany King
Euclid,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Manager
Stratus
07.2023 - Current
- Lead coordinator for account management
- Utilize Microsoft suite, ERP systems and any of the companies created website in order to perform a variety of different tasks for the company
- I maintain organized files and information to execute each order efficiently and provide the best client to customer experience
- Oversee a network of over 300 certified technicians and service providers servicing retail and corporate clientele nationwide
- Consistently exceeding client expectations in a timely and professional manner
- Create reports and invoices for financial reconciliation
- Structure profitable and compliant quotes negotiated final financial agreement.
Teller Manager
PNC Bank/National City Bank
10.2021 - 07.2023
- Lead Teller/managers responsibility of overseeing 4 tellers trainings process and quote meeting practices for banker referrals
- Up sale based on clients profiles and paying attention to details and opportunities for growth
- Process all branch audits monthly
- Accurate cash handling, and excellent customer service
- Facilitate all team meetings
- Coaching and balancing for all branch employees
- Processing reporting and provide spreadsheets for comparison.
Customer Service Representative
New York Life
10.2018 - 10.2021
- I am current working remotely taking inbound client calls
- Daily tasks include processing policy changes, payments, and underwriting techniques to organize policy structures
- I work with all windows program including excel and PowerPoint.
Insurance Service Representative
National General Insurance Company
02.2016 - 10.2018
- Currently handling clients' various insurance claims, fielding specific policy questions, and updating policy and customer information.
Customer Service Representative
Lee Silsby Compounding Pharmacy
05.2014 - 02.2016
- Responsibilities included fielding calls, receiving and placing customer orders, filing and administrative work
- Familiar with a wide range of pharmaceuticals that ship worldwide.
Teller
KeyBank Corporation
06.2012 - 05.2014
- Handled routine financial transactions for customers, entered computer information, balanced drawers, verified identities, and answered general questions about the institution.
Sales Associate
Walgreens Pharmacy
09.2010 - 06.2012
- Kept track of an extensive and varied inventory, stocked and maintained the sales floor, provided customer service, and performed sales transactions.
Sales Associate
Macy's Department Store
09.2007 - 08.2010
- Was responsible for merchandise presentation and mannequin-styling, organized my department's employment schedule, provided customer service and performed sales transactions.
Friends Institutional Relationship Developer
University Hospital Circle
06.2006 - 08.2007
- Coordinated and facilitated events for volunteers at University Hospital
- Managed data using the Microsoft Suite
- Performed a variety of promotional duties, general administrative work and filing.
Education
High school diploma or GED - Dental Technology
Health Careers Center
Cleveland, OH01.2007
Skills
- Customer Service (10 years)
- Event planning (Less than 1 year)
- Excel (6 years)
- RECEPTIONIST (6 years)
- RETAIL SALES (6 years)
- Life Insurance
- Health Insurance
- Auto Insurance
- Certified Dental Technician (3 years)
- Office Management
- Microsoft Outlook
- Microsoft Powerpoint
- Personal Assistant Experience
- Hospital Experience
- Organizational Skills
- Microsoft Word
- Underwriting
- Payroll
- Research
- Typing (10 years)
- Data collection
- SharePoint
- Documentation review
- Interviewing
- Banking
- Account management
- Conflict management
- HIPAA
- Team management
- Project management
- Supervising experience
- Recruiting
- Cash handling
- Accounting
- Financial analysis
- Customer service
- Customer relationship management
- Windows
- Operating systems
- ERP systems
- Adobe Acrobat
- Quality assurance
- Mobile applications
- Analysis skills
- Negotiation
- Relationship management
- Legal administrative experience
- Sales
- Social media management
- Calendar management
- Microsoft Office
- Microsoft Excel
- Administrative experience
- Organizational skills
- Communication skills
- Presentation skills
- Office management
- Financial services
- Business development
- Leadership
- QuickBooks
- Budgeting
- Lead generation
- Executive recruiting
- Employment & labor law
- Hospital experience
- Front desk
- Human resources
- Expense management
- Property management
- Driving
- Salesforce
- Accounts receivable
- Accounts payable
- Accounting software
- General ledger accounting
- Transportation management systems
- Production planning
- Financial management
- HRIS
- Data analytics
- Talent acquisition
- HR sourcing
- Risk management
- Medical terminology
- Teaching
- Computer skills
- Yardi
- Bartending
- Customer support
- Cash application
- Data entry
- Positive Attitude
- Team Leadership
Certification
Driver's License, 12/01/29
Additional Information
Skills and Qualifications: Experienced in the Microsoft Suite (Excel, Word, Powerpoint), administrative work, event planning and customer service. Excellent with people, organized, responsible and dependable.
Timeline
Service Manager
Stratus
07.2023 - Current
Teller Manager
PNC Bank/National City Bank
10.2021 - 07.2023
Customer Service Representative
New York Life
10.2018 - 10.2021
Insurance Service Representative
National General Insurance Company
02.2016 - 10.2018
Customer Service Representative
Lee Silsby Compounding Pharmacy
05.2014 - 02.2016
Teller
KeyBank Corporation
06.2012 - 05.2014
Sales Associate
Walgreens Pharmacy
09.2010 - 06.2012
Sales Associate
Macy's Department Store
09.2007 - 08.2010
Friends Institutional Relationship Developer
University Hospital Circle
06.2006 - 08.2007
High school diploma or GED - Dental Technology
Health Careers Center
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