Brittany Kirchner
Abingdon,MD
Summary
Interact well with the rest of the team and offer advice and tips.
Flexible and adaptable professional with experience serving as a first point of contact for potential clients, answering phone questions and inquiries.
Safely performing job functions and meeting deadlines.
Intelligent, quick learner who is willing to learn more.
Receptionist with 18 years of experience in a multiple doctor animal hospital.
When entering data and assisting colleagues with I would be meticulous and precise.
With excellent time management skills and a resourceful approach, takes on multiple simultaneous tasks.
Dependable and enthusiastic years of front desk experience.
Has a positive attitude who is dedicated to providing excellent customer service.
Dedicated to providing outstanding support to team members and clients.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Tralfager Logistics
03.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Fostered positive working relationships with regular customers.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Successfully avoided time delivery delays by carefully planning best routes.
Veterinary Technician/Receptionist
Fullerton Animal Hospital
05.2002 - 04.2020
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Answered owner animal health questions and advised on best care practices.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system using Cornerstone Software.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
Education
No Degree - General
Harford Community College
Bel Air, MDSkills
- Customer Service
- Time Management
- Responsible Driver
- Front Desk Operations
- Reminder Calls
- Medical Records Management
- Veterinary Terminology
- Electronic Medical Record
- Patient Data Processing
- Appointment Scheduling
Timeline
Delivery Driver
Tralfager Logistics
03.2022 - Current
Veterinary Technician/Receptionist
Fullerton Animal Hospital
05.2002 - 04.2020
No Degree - General
Harford Community College
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