Brittany Kirk
Dunbar
Summary
Dynamic Shift Lead Manager with a proven track record at Taco Bell, excelling in operations management and customer service. Expert in team motivation and conflict resolution, I enhanced stock accuracy and minimized waste through streamlined inventory processes. Committed to fostering a positive work environment and achieving high customer satisfaction.
Overview
15
15
years of professional experience
Work History
Shift Lead Manager
Taco Bell
03.2023 - Current
- Optimized storefront operations through effective teamwork.
- Exercised composure under pressure and in escalated customer service scenarios.
- Streamlined inventory processes, minimizing waste and enhancing stock accuracy.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Assistant Manager
Dollar General Market
04.2017 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Customer Service Representative
Lowes Home Improvment
08.2010 - 03.2015
- Optimized storefront operations through effective teamwork.
- Exercised composure under pressure and in escalated customer service scenarios.
- Streamlined inventory processes, minimizing waste and enhancing stock accuracy.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Education
Highschool Equivalency Diploma - TASC- Adult Basic Education
West Virginia Adult Education Program
Putnam County, WV03.2023
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Operations management
- Staff scheduling
- Motivation techniques
- Cash handling
- Energetic and enthusiastic
- Opening and closing procedures
- Punctual and reliable
- Accurate money handling
- Team development
- Delegating work
- Training and mentoring
- Handling customer complaints
- Mentoring and coaching
- Relationship building
- Quality assurance
- Inventory control
- Tech-Savvy
- Equipment troubleshooting
- Flexible schedule
- Shift leadership
- Shift checklists
- Customer service
- Problem-solving
- Conflict resolution
- Critical thinking
- Safety procedures
- Performance monitoring
- Computer skills
- Coordinating daily operations
- Work area inspection
Timeline
Shift Lead Manager
Taco Bell
03.2023 - Current
Assistant Manager
Dollar General Market
04.2017 - 09.2023
Customer Service Representative
Lowes Home Improvment
08.2010 - 03.2015
Highschool Equivalency Diploma - TASC- Adult Basic Education
West Virginia Adult Education Program
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