Brittany Kitson

A Firm that offers legal representation for creditor in the areas of real estate, mortgage, banking and private investor transaction for non-performing assets. Services are offered directly in Washington DC and in all 50 states, plus Puerto Rico through relationships with partnering firms. Promoted to develop and run the firms operations, increase client relations and referral population. Work directly with CEO and Owner to solve short term problems and set the long term strategy for business success. Responsible for managing client relations & retention, marketing, and firm & vendor management.

• Lead all aspects of operations, overseeing a team professionals. Manage the day to day activities to ensure compliance, and efficient processing.
• Spearhead strategic planning initiatives, collaborating with executive leadership to define long term objectives and drive organizational growth.
• Cultivate strong relationships with clients and stakeholders, ensuring alignment of services with their needs and expectations.
• Drive technology adoption and digital transformation efforts to enhance operational efficiency and support business objectives.
• Oversee budgeting and resource allocation to ensure optimal utilization of financial resources.
• Monitor key performance indicators (KPIs) and operational metrics to track progress and identify areas for improvement.
• Play a pivotal role in contract negotiations, vendor management, and strategic partnerships to support business growth and expansion initiatives.
• Continuously monitor industry trends and best practices to identify opportunities for innovation and competitive advantage.

A small startup firm, located in Washington DC, offering default legal services to the mortgage industry. Hired to build out and run the firm legal operations.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and implemented standard operating procedures (SOPs) to streamline processes and improve overall efficiency.
• Implemented new case management system and developed training material for staff and attorney vendors
• Developed foreclosure, bankruptcy and eviction reports to include statutory requirements and timelines
• Oversaw the accounting department and managed expense and payables.
• Managed firm vendors and scorecards
• Researched and analyzed data to enhance risk analysis efficiency.
• Provided recommendations for process flow and system improvements by thoroughly documenting client requirements
• Demonstrated leadership through mentorship of new hires and collaborated with staff on professional development and internal training improvement.
• Trained new hires on foreclosure, eviction, & bankruptcies processes nationwide.
• Conducted annual employee reviews.

A firm that offers full service real estate legal services to the mortgage industry, including the nation’s top financial institutions in Maryland, Virginia and the District of Columbia. Hired to build out the DC Foreclosure Department and recruit staff to handle all aspects of the foreclosure, loss mitigation & eviction processes.

• Oversaw firm's operation for District of Columbia foreclosure practice area
• Served as the primary contact for all District of Columbia referrals from client.
• Prioritized client and internal requests for system enhancements to ensure efficient processing
• Worked closely with IT to develop a case management systems with automation processes to incorporate policies to maintain compliance
• Collaborated with DC counsel to ensure legal and regulatory requirements are met.
• Handled all client scorecards along with rebuttals