Brittany Kivlehan
Providence,RI
Summary
Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management.
Overview
5
5
years of professional experience
Work History
MANAAGER TRAINEE
Hertz Car Rental
WARWICK, RI
03.2023 - Current
- Resolved conflicts between staff members by facilitating open dialogue among all parties involved.
- Worked closely with customers to understand needs and resolve diverse issues.
- Maintained current understanding of company offerings to better serve customers and team members.
- Assisted with opening and closing of retail branch office.
- Resolved customer issues efficiently to build loyalty.
Flex Service Representative
Hertz Car Rental
GULFPORT, MS
03.2022 - 02.2023
- Greeted customers and identified their needs.
- Resolved customer complaints in a timely manner.
- Provided exceptional customer service duties by handling refunds, addressing customer complaints and ordering items for customers.
- Participated in staff meetings and trainings as required.
- Recommended additional products, services and benefits for customers.
Server
THE CANNERY BAR & GRILL
Biloxi, MS
03.2022 - 10.2022
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Sales Associate
Buckle Clothing Store
Biloxi, MS
10.2021 - 01.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
Floor Manager
LT Burger
Sag Harbor, NY
03.2019 - 09.2021
- Resolved customer complaints or escalated them as necessary for further resolution.
- Maintained a safe, clean and organized floor environment.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Provided training and guidance to new employees regarding store policies and procedures.
Certified Nursing Assistant
Saint Elizabeth's Manor
BRISTOL , RI
04.2019 - 08.2019
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
Education
High School Diploma -
Middletown High School
Middletown, RI06-2012
Skills
- Financial Records Analysis
- Task Delegation
- Purchasing and Planning
- Workflow Coordination
- Team Leadership
Timeline
MANAAGER TRAINEE
Hertz Car Rental
03.2023 - Current
Flex Service Representative
Hertz Car Rental
03.2022 - 02.2023
Server
THE CANNERY BAR & GRILL
03.2022 - 10.2022
Sales Associate
Buckle Clothing Store
10.2021 - 01.2022
Certified Nursing Assistant
Saint Elizabeth's Manor
04.2019 - 08.2019
Floor Manager
LT Burger
03.2019 - 09.2021
High School Diploma -
Middletown High School
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