Brittany Knack
Antelope
Summary
I am an adaptable and hard-working professional with over 10 years of experience in the retail industry. Recognized by both coworkers and management for my strong work ethic, I have developed a broad skill set, including inventory control, merchandising, pricing, and customer service. Throughout my career, I have consistently demonstrated excellent organizational skills, the ability to work well in teams, and strong multitasking capabilities. I have continuously strived to contribute to operational efficiency, maintain high standards of customer satisfaction, and achieve company goals. I look forward to discussing how my skills and experiences align with your needs in further detail.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Housing Navigator
My Insurance Service Ince
08.2025 - 12.2025
- Assisted unhoused individuals in securing employment and stable housing by leveraging their medical insurance benefits to cover security deposits and essential furnishings.
- Communicated with landlords and housing complexes to ensure acceptance of Myisi as a third-party payer and completed all required documentation for the medical insurance provider.
- Communicated with members via phone and email and updated case notes using ChatGPT and Tebra.
- Maintained organized and accurate timelines using Excel spreadsheets, and coordinated landlord documentation through DocuSign to ensure efficient processing.
Operations Associate
Kohl's
09.2023 - 08.2025
- Coordinated support for sales floor, preparing pallets for restocking, managing resets, and backing up cashiers.
- Handled customer inquiries related to order status, returns, exchanges, or other issues promptly and professionally.
- Unloaded freight from trucks manually and with pallet jacks and other machinery.
- Received and distributed bills, orders and payments for purchased items.
Event Associate
City of Sacramento
02.2024 - 04.2025
- Provided event information and answered inquiries from attendees.
- Directed patrons during events to ensure smooth execution of planned activities.
- Monitored audience for urgent needs and to quickly identify security concerns.
- Participated in post-event cleanup efforts including sweeping floors, removing trash, and resetting seating areas.
Part-time Task Manager
Macy's
09.2014 - 01.2016
- Supported the Fulfillment/Mail Center, ensuring timely processing and shipping of orders.
- Assisted in stocking and organizing merchandise to maintain an efficient sales floor.
- Managed day-to-day operations of the Fulfillment/Mail Center, overseeing inventory management and order processing.
- Coordinated tasks for a team of seasonal and part-time associates, ensuring tasks were completed efficiently and on time.
- Assisted with merchandise fulfillment, pricing, and loading dock operations, ensuring smooth cross-departmental collaboration.
- Implemented and followed safety protocols to ensure a safe and efficient work environment.
CY-02
CYS CDC
11.2013 - 03.2014
- Completed all required training for pay grade CY-02, demonstrating strong understanding of caregiving policies and procedures.
- Provided daily care and supervision for toddlers, creating a safe and nurturing environment.
- Incorporated age-appropriate activities, including educational games and creative play, to encourage cognitive and physical development.
- Assisted with daily tasks, such as meal preparation, nap times, and personal hygiene routines, ensuring the well-being of each child.
Warehouse Associate
Aafes Main Exchange
07.2010 - 10.2011
- Fulfilled merchandise orders, ensuring timely and accurate stocking of products on the sales floor.
- Took account of yearly inventory, performing detailed counts and reconciliation to ensure accuracy in stock levels.
- Unloaded merchandise from truck deliveries, ensuring items were received, organized, and stored in the warehouse according to company standards.
- Performed general warehouse duties, such as organizing products, preparing for restocks, and assisting with maintaining a clean and organized warehouse environment.
Merchandise Specialist
JOANN Stores
10.2008 - 03.2010
- Managed inventory and fulfilled merchandise.
- Kept floor stock at adequate levels with timely replenishments from storage to sales floor.
- Accurately cut fabric to customer specifications, ensuring quality and precision with each order.
- Provided exceptional customer service by assisting customers with fabric selection, offering project advice, and addressing inquiries about fabric types and uses.
Education
High School/Secondary Diplomas and Certificates -
Oakmont High School
06.2008
Skills
- Inventory
- Customer Service
- Safety policies
- Retail Replenishment
- Strategic Planning
- Warehouse Unloading
- Microsoft Word/Office
Certification
- CPR/AED/First Aid, 2023-09-01, 2025-09-01, American Red Cross
- Excel in an Hour, May 2025 Credential ID 74122635 – Goskills.com
- Microsoft Excel 2019, April 2025 Credential ID 14896989 – Goskills.com
WEBSITE, PORTFOLIO AND PROFILES
linkedin.com/in/brittany-knack-549206a0
Timeline
Housing Navigator
My Insurance Service Ince
08.2025 - 12.2025
Event Associate
City of Sacramento
02.2024 - 04.2025
Operations Associate
Kohl's
09.2023 - 08.2025
Part-time Task Manager
Macy's
09.2014 - 01.2016
CY-02
CYS CDC
11.2013 - 03.2014
Warehouse Associate
Aafes Main Exchange
07.2010 - 10.2011
Merchandise Specialist
JOANN Stores
10.2008 - 03.2010
High School/Secondary Diplomas and Certificates -
Oakmont High School