Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Timeline
Hi, I’m

Brittany Burns

Bakersfield,CA

Summary

Hardworking Salon Owner/Manager with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
years of professional experience
1
Certification

Work History

Studio Peony
Bakersfield, CA

Owner/Manager
04.2021 - Current

Job overview

  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Led startup and creation of operational procedures and workflow planning.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed and implemented successful sales strategies to meet business goals.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Coordinated with technical and IT teams to develop company website and create online advertisements.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.

Self Employed Services
Bakersfield, CA

Hair Stylist
06.2006 - 04.2021

Job overview

  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pre-booked future appointments to increase repeat business.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Followed updated techniques to color and treat hair and produce consistent results.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Colored, cut and installed extensions according to style photos and client specifications.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
  • Scheduled client appointments.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Responded to customer inquiries by phone, email and in person.
  • Ordered, displayed and maintained supplies.
  • Updated and maintained customer information records and beauty services provided.
  • Demonstrated and sold hair care products and cosmetics.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.

Education

Lyles College of Beauty
Bakersfield, CA

Cosmetololgy License from Cosmetology
05.2006

Skills

  • Active Listening
  • Problem Resolution
  • Training & Development
  • Planning & Organizing
  • PPE Use
  • Team Building
  • Basic Math
  • Maintenance & Repair
  • Customer Service
  • Supervision & Leadership
  • Computer Skills
  • Flexible Schedule
  • Reliable & Trustworthy
  • People Skills
  • Organizational Skills
  • Critical Thinking
  • Friendly, Positive Attitude
  • Team Management
  • Relationship Building
  • Good Work Ethic
  • Conflict Resolution

Accomplishments

I obtained my Ouidad Curly Hair Specialist Certification in May of 2014. In addition, I also completed the Ouidad Product Knowledge Specialist training. Since my certifications my love and thirst for knowledge about curly hair of all textures has completely transformed my career. I am extremely passionate about curl education for myself as well as other stylists and my customers. I was motivated by the impact a curly hair specialist has had on my customers from all over the Central Valley in California, so much to the point where I decided to open my own studio which focuses soley on textured hair. I have also developed a plan for future growth over the next year to onboard more stylists who will specialize in curly/textured hair.

Certification

  • Ouidad Certified Curly Hair Specialist Training - 2014

Timeline

Owner/Manager

Studio Peony
04.2021 - Current

Hair Stylist

Self Employed Services
06.2006 - 04.2021

Lyles College of Beauty

Cosmetololgy License from Cosmetology

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Brittany Burns