Brittany Knight
Atlanta,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Aircraft Cabin Manager
The Coca-Cola Company
03.2020 - 10.2023
- Managed onboard inventory, minimizing waste and maximizing cost-effectiveness of in-flight services.
- Ensured passenger satisfaction by diligently addressing special requests and requirements throughout flights.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Delivered personalized meal service to accommodate dietary restrictions and preferences of high-profile guests.
- Conducted post-flight evaluations to identify areas for improvement in both personal performance and overall guest experience.
- Utilized knowledge of diverse cultures to bridge communication gaps between passengers and crew, fostering a welcoming atmosphere on board.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Input financial data and produced reports using SAP.
Flight Attendant
AT&T Services, Inc.
04.2018 - 03.2020
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Lead Flight Attendant
Team 125
07.2017 - 03.2018
- Enhanced customer satisfaction by ensuring timely and efficient in-flight services.
- Improved crew efficiency through effective delegation of tasks and responsibilities.
- Maintained a safe and comfortable environment for passengers by enforcing safety regulations and procedures.
- Assisted with boarding procedures, resulting in smooth and timely departures.
- Trained new flight attendants to ensure consistent high-quality service across all flights.
- Coordinated with pilots to relay crucial information regarding flight status, delays, or emergencies.
- Evaluated crew performance during flights, providing constructive feedback for continuous improvement.
- Spearheaded initiatives that fostered a positive work environment among team members.
Check Flight Attendant
Corporate Flight Management
07.2016 - 06.2017
- Improved team efficiency by mentoring junior flight attendants, sharing best practices, and fostering a collaborative work environment.
- Ensured flight safety by conducting thorough pre-flight checks and adhering to all airline regulations and procedures.
- Increased customer loyalty with personalized attention to passengers, anticipating their needs, and resolving any issues promptly.
- Managed inventory control on aircrafts, tracking supplies accurately to avoid shortages or overstocking issues during long-haul flights.
- Upheld company standards of professionalism and appearance at all times, representing the brand positively during flight operations.
- Evaluated crew performance during flights, providing constructive feedback for continuous improvement.
- Implemented new training programs that increased crew proficiency in emergency response procedures and first aid skills.
Long Haul Flight Attendant
Norwegian Air Shuttle
11.2015 - 10.2016
- Delivered outstanding service on long-haul flights with attention to detail, anticipating passengers' needs before they arose.
- Increased overall efficiency by assisting in pre-flight preparations, cabin cleaning, and restocking supplies.
- Collaborated with team members to develop new strategies for improving overall passenger satisfaction rates on long-haul flights.
- Supported fellow crew members in managing difficult situations or emergencies, maintaining composure under pressure.
- Participated in ongoing training programs to stay current on industry standards, safety protocols, and customer service techniques.
- Adhered to company policies regarding uniform appearance and grooming standards at all times while representing the airline professionally.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Leasing Consultant
TGM Associates
01.2015 - 05.2015
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Flight Attendant
United Airlines
05.2007 - 04.2014
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Education
Finance
Florida Atlantic University
Boca Raton, FLHigh School Diploma -
New Rochelle High School
New Rochelle, NY06.2003
Skills
- Budget Management
- Scheduling and Rostering
- Customer Service Excellence
- Problem Solving
- Attention to Detail
- Crew Resource Management
- Staff Training and Development
- Goal Setting and Achievement
- Time Management
- Data Analysis and Reporting
Certification
DaVinci Institute Culinary Certification
Flight Safety Corporate Flight Attendant Certification
Timeline
Aircraft Cabin Manager
The Coca-Cola Company
03.2020 - 10.2023
Flight Attendant
AT&T Services, Inc.
04.2018 - 03.2020
Lead Flight Attendant
Team 125
07.2017 - 03.2018
Check Flight Attendant
Corporate Flight Management
07.2016 - 06.2017
Long Haul Flight Attendant
Norwegian Air Shuttle
11.2015 - 10.2016
Leasing Consultant
TGM Associates
01.2015 - 05.2015
Flight Attendant
United Airlines
05.2007 - 04.2014
Finance
Florida Atlantic University
High School Diploma -
New Rochelle High School
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