Brittany Knight
Norfolk,VA
Summary
Caring and compassionate mental health worker experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
10
10
years of professional experience
Work History
Registered Behavior Technician
Centria Autism
10.2023 - Current
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Treated clients and families with respect and dignity.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Provided parent training on ABA techniques to support consistency in care across home, school, and community settings.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Equipment Resource Associate
Sentara Leigh Hospital
08.2021 - Current
- Responsibilities include cleaning, maintaining, performing function checks and coordinating the repair of the equipment prior to being issued/ reissued to patients
- Order and received medical supplies for the Respiratory department
- Assisted management with staffing and patient care issues, faxed copied documents, sorted mail, and kept environment clean and hygienic.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Direct Support Professional
Community Alternatives Inc.
08.2021 - 10.2023
- Provides non-medical, in-home support services such as: home management (light housekeeping, laundry, bed making, and trash removal), meal planning and preparation, grocery shopping and running errands for client
- Transporting clients to run errands and shopping
- Providing medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
Disputes Specialist / Customer Service
PRA Group, Inc. Loan Agency
08.2017 - 08.2021
- Order new and review existing documentation to investigate and resolve disputes and train new employees
- Obtain and verify seller credit account information and investigate transactions to search for fraudulent activity
- Record and process received disputes, serve as a liaison between debtors, sellers, and other parties
- Provide information to appropriate parties and electronically file documentation according to procedures.
Retail Deli Clerk / Customer Service
Farm Fresh
08.2014 - 10.2017
- Managed department activities related to stocking, pricing, and rotation of merchandise, and trained employees
- Ordered, received, displayed, and sold products, and assisted with marketing events and promotional activities
- Collaborated with Merchandising Director to plan labor, managed inventory, and prepared weekly sales reports.
Medical Administrative Assistant
Newtown Chiropractic Center
05.2014 - 10.2014
- Greeted patients, verified insurance, managed inventory, processed copayments, and scheduled physicians
- Answered inbound phone calls, managed patient records, and ordered medical equipment and office supplies
- Assisted management with staffing and patient care issues and implemented medical procedures
- Faxed and copied documents, sorted mail, and kept environment clean and hygienic.
Education
Associate of Science - Heath And Human Services
Ultimate Medical Academy - Clearwater
Clearwater, FL01.2021
No Degree - Medical Administrative Assistant
Everest College
Chesapeake, VA08.2014
Skills
- Applied Behavior Analysis
- Critical Thinking
- Effective Communication
- Behavior Modification Techniques
- Parent and Caregiver Training
- Verbal behavior training
- Incidental Teaching
- Community-Based Instruction
- Intervention management
- Case Management
- Social skill development
- Data Collection
- Crisis Management
Timeline
Registered Behavior Technician
Centria Autism
10.2023 - Current
Equipment Resource Associate
Sentara Leigh Hospital
08.2021 - Current
Direct Support Professional
Community Alternatives Inc.
08.2021 - 10.2023
Disputes Specialist / Customer Service
PRA Group, Inc. Loan Agency
08.2017 - 08.2021
Retail Deli Clerk / Customer Service
Farm Fresh
08.2014 - 10.2017
Medical Administrative Assistant
Newtown Chiropractic Center
05.2014 - 10.2014
Associate of Science - Heath And Human Services
Ultimate Medical Academy - Clearwater
No Degree - Medical Administrative Assistant
Everest College
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