Brittany Knight
Franklinton,NC
Summary
Dynamic and results-oriented professional with extensive experience in medical documentation and patient care, notably at Nuance Transcription Services. Excelled in maintaining confidentiality and leveraging expertise in EMR/EHR systems, including EPIC, to enhance patient record accuracy. Demonstrated exceptional organizational skills and a commitment to teamwork, significantly improving workflow efficiency also as a Certified Medical Assistant.
Overview
10
10
years of professional experience
Work History
Quality Documentation Specialist
Nuance Transcription Services
Remote
05.2022 - 11.2024
- Transcribed sensitive documents with complete confidentiality.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Reviewed and edited transcripts to verify and provide accurate and complete information.
- Maintained accurate and complete medical records to comply with regulations and standards.
- Communicated with healthcare providers to clarify information and resolve issues.
- Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
- Collaborated with team members to share knowledge and keep workflow moving smoothly.
- Expertly transcribed medical reports for variety of physicians in hospital setting.
- Edited drafts created from speech recognition software.
- Work for different clinics with multiple providers.
- Medical transcribe multiple recordings in an 8 hour shift with occasional overtime.
- DAX studio software.
- Epic EHR knowledgeable.
- Translate layman's terms into medical terminology.
- Responsible and accountable for the accuracy of the medical documentation produced.
- Ensures medical record compliance by including the approved attestation to include: transcriptionist name.
- Updates all components of the patient's medical record including subjective and objective information, physical exam, assessment and plan, and any other pertinent clinical information necessary to complete the medical record.
- Compliance with HIPPA.
- Multi-task with multiple accounts.
- Laid off from 10/2024 to 11/11/2024.
Certified Medical Assistant
Grimes Neurology
Port Orange, FL
02.2020 - 04.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Triage patients, which included obtaining vital signs, patient history, and chief complaint(s).
- Call medical representatives when medications samples were needed.
- Update patient medical history.
- Answer phone calls and handle patient care questions.
- Prepare prescriptions for the doctor for refills.
- Kareo EHR.
- Demonstrate headache medicine injections.
- Preform memory exams on patients per doctor orders.
- Complete prior authorizations for medications and/or referrals.
- Take co-payments prior to visits.
- Run front office when front desk employee is out which included but not limited to checking in patients, checking out patients, scheduling follow-up appointments, answering phones, and taking payments.
- Scan/ fax/ copy medical records, phone calls, prescriptions, and referrals.
- Call patients with imaging results, EEG results, and EMG results per doctor's orders.
- Answer patient questions and refer if needed.
- Obtain medical records.
- Send out medical request records
Certified Medical Assistant
Coastal Women’s Healthcare
New Smyrna Beach, FL
12.2019 - 02.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Triage patients, which included taking vital signs, updating patient history, and obtaining chief complaint(s).
- Answer phone calls in a professional manner and handle patient question and concerns accordingly.
- Prepared prescriptions to send via fax or call into the pharmacy per doctor orders.
- Clean and stock rooms with appropriate medical instruments.
- Auto clave/ sterilize instruments.
- Obtain urinalysis and/or pregnancy tests when necessary.
- Assisted physician with procedures such as ECC, biopsies, Endosee, Pap smears, IUD removal/insert, and colposcopies.
- Schedule surgeries.
- Scanning and faxing orders, referrals, prescriptions, messages, and medical records.
- Used Practice Fusion EHR.
- Clean the office every Tuesday prior to afternoon patients.
- Order different forms of birth control.
- Handle specimens to send them to the lab or place under the microscope for the doctor.
- Call patients with different results such as mammograms, imaging, and/or specimen results.
- Handled nurse visits, which included giving vaccine injections, birth control injections, obtaining weight checks, and taking specimens to send to the lab.
Certified Medical Assistant
Island Doctors
New Smyrna Beach, FL
11.2018 - 12.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Triage patients, which included obtaining vital signs, patient history, and chief complaint(s).
- Handled paper charts.
- Administer medications and injections when ordered by the providers.
- Call in prescriptions to multiple pharmacies.
- Stock and clean exam rooms with appropriate medical instruments.
- Order a wide range of medical supplies and medications.
- Assist provider with procedures such as incisions, suture removal, Paps, biopsies, minor procedures, skin tag removals, and wound care.
- Autoclave and pack instruments.
- Schedule patients.
- Answer patient questions and direct them accordingly.
- Pull lab work & imaging to update patient charts and have ready for provider.
- Perform EKGs, ABI's, and PFTs promptly.
- Clip toenails, perform ear lavages, check blood glucose levels, check INR levels, obtain urinalysis, pregnancy tests, and orthostatic blood pressure measurements when ordered.
- Fax orders & prescriptions.
- Multi-task in a busy family practice office, occasionally with more than one provider scheduled.
Certified Medical Assistant
Blue Ocean Dermatology
Port Orange, FL
08.2018 - 11.2018
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Room patients and obtain medical history.
- Obtain biopsies when ordered.
- Complete forms for lab work.
- EHR via tablet.
- Medical scribing while assisting the provider.
- Answer phone calls with patient concerns and assist or direct accordingly.
- Prescription drafting.
- Cleaning and stocking exam rooms.
- Sterilize surgical instruments via autoclave and pack.
- Remove stitches.
- Assist with minor procedures when needed.
Receptionist
Gary Yeomans Ford Lincoln
Daytona Beach, FL
09.2017 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answer multi-line phone system and direct calls accordingly.
- Handle DMV title work.
- Obtain payment transactions.
- Multi-task with efficient skills.
Brand Representative
Abercrombie & Fitch
Daytona Beach, FL
09.2017 - 04.2018
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Greeted customers warmly and pleasantly answered inquiries.
- Worked with team to achieve sales goals for products.
Accounting Clerk
Cavalier Ford Lincoln
Chesapeake, VA
04.2015 - 08.2017
- Started as the Lead Receptionist and was promoted to Accounting Clerk.
- Open the dealership at start of shift.
- Answer and manage multiple incoming and outgoing calls while recording accurate messages.
- Assist with any paperwork for our Dealer Exchange Manager and General Sales Manager such has prestock vehicles, rebates on vehicles, and check keys in for managers.
- Manage four other receptionists by training them, making sure work is getting done correctly, and making their work schedule.
- Open and properly distribute incoming mail.
- Greet numerous visitors, including VIPs, vendors and interview candidates.
- Screen all visitors and direct them to the correct employee or office.
- Maintained a clean reception area, including lounge and associated areas.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientele.
- Pre-stock and stock in new vehicles.
- Register vehicle warranty's.
- Manage the floor plan of inventory.
- Handle posting payments.
- Post vehicle inventory after stocking the vehicle in.
- Collect important paperwork to send out with contracts for funding.
- Run deposits to the banks.
Education
Graduate Certificate - Medical Assisting
Daytona State College
Daytona Beach, FL05-2018
Skills
- Organization skills
- Problem-solving skills
- Problem-solving abilities
- Multitasking
- Reliability
- Data entry skills
- Electronic Health Records
- Teamwork skills
- Medical Documentation
- Administrative Skills
- Computer Proficiency
- Documentation skills
- Adept multi-tasker
- Professionalism
- Proofreading skills
- Time management abilities
- Confidentiality Practices
- Medical terminology expert
- Transcription Software
- EMR / EHR (EPIC)
- Speech recognition technology
- Maintains strict confidentiality
- Communication Skills
- Transcribe recordings
- Team player with positive attitude
- Dictation transcription
- Medical procedure knowledge
- Schedule appointments
- Complete patient forms
- Patient documentation
- HIPAA protocols
- Sample collection procedures
- Vital signs monitoring
- Sterilization techniques
- Phlebotomy
- Simple dressings
- Medical office administration
- Prioritizing stat orders
- OB/GYN procedures
- EKG administration
- Certified in CPR/AED
- Preparing specimens and samples
- Patient skin and nail care
- Quick problem solver
- Human anatomy and physiology
Timeline
Quality Documentation Specialist
Nuance Transcription Services
05.2022 - 11.2024
Certified Medical Assistant
Grimes Neurology
02.2020 - 04.2021
Certified Medical Assistant
Coastal Women’s Healthcare
12.2019 - 02.2020
Certified Medical Assistant
Island Doctors
11.2018 - 12.2019
Certified Medical Assistant
Blue Ocean Dermatology
08.2018 - 11.2018
Receptionist
Gary Yeomans Ford Lincoln
09.2017 - 08.2018
Brand Representative
Abercrombie & Fitch
09.2017 - 04.2018
Accounting Clerk
Cavalier Ford Lincoln
04.2015 - 08.2017
Graduate Certificate - Medical Assisting
Daytona State College