Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Knight

Franklinton,NC

Summary

Dynamic and results-oriented professional with extensive experience in medical documentation and patient care, notably at Nuance Transcription Services. Excelled in maintaining confidentiality and leveraging expertise in EMR/EHR systems, including EPIC, to enhance patient record accuracy. Demonstrated exceptional organizational skills and a commitment to teamwork, significantly improving workflow efficiency also as a Certified Medical Assistant.

Overview

10
10
years of professional experience

Work History

Quality Documentation Specialist

Nuance Transcription Services
05.2022 - 11.2024
  • Transcribed sensitive documents with complete confidentiality.
  • Verified medical terminology and codes to deliver accurate and up-to-date information.
  • Reviewed and edited transcripts to verify and provide accurate and complete information.
  • Maintained accurate and complete medical records to comply with regulations and standards.
  • Communicated with healthcare providers to clarify information and resolve issues.
  • Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
  • Collaborated with team members to share knowledge and keep workflow moving smoothly.
  • Expertly transcribed medical reports for variety of physicians in hospital setting.
  • Edited drafts created from speech recognition software.
  • Work for different clinics with multiple providers.
  • Medical transcribe multiple recordings in an 8 hour shift with occasional overtime.
  • DAX studio software.
  • Epic EHR knowledgeable.
  • Translate layman's terms into medical terminology.
  • Responsible and accountable for the accuracy of the medical documentation produced.
  • Ensures medical record compliance by including the approved attestation to include: transcriptionist name.
  • Updates all components of the patient's medical record including subjective and objective information, physical exam, assessment and plan, and any other pertinent clinical information necessary to complete the medical record.
  • Compliance with HIPPA.
  • Multi-task with multiple accounts.
  • Laid off from 10/2024 to 11/11/2024.

Certified Medical Assistant

Grimes Neurology
02.2020 - 04.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Triage patients, which included obtaining vital signs, patient history, and chief complaint(s).
  • Call medical representatives when medications samples were needed.
  • Update patient medical history.
  • Answer phone calls and handle patient care questions.
  • Prepare prescriptions for the doctor for refills.
  • Kareo EHR.
  • Demonstrate headache medicine injections.
  • Preform memory exams on patients per doctor orders.
  • Complete prior authorizations for medications and/or referrals.
  • Take co-payments prior to visits.
  • Run front office when front desk employee is out which included but not limited to checking in patients, checking out patients, scheduling follow-up appointments, answering phones, and taking payments.
  • Scan/ fax/ copy medical records, phone calls, prescriptions, and referrals.
  • Call patients with imaging results, EEG results, and EMG results per doctor's orders.
  • Answer patient questions and refer if needed.
  • Obtain medical records.
  • Send out medical request records

Certified Medical Assistant

Coastal Women’s Healthcare
12.2019 - 02.2020
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Triage patients, which included taking vital signs, updating patient history, and obtaining chief complaint(s).
  • Answer phone calls in a professional manner and handle patient question and concerns accordingly.
  • Prepared prescriptions to send via fax or call into the pharmacy per doctor orders.
  • Clean and stock rooms with appropriate medical instruments.
  • Auto clave/ sterilize instruments.
  • Obtain urinalysis and/or pregnancy tests when necessary.
  • Assisted physician with procedures such as ECC, biopsies, Endosee, Pap smears, IUD removal/insert, and colposcopies.
  • Schedule surgeries.
  • Scanning and faxing orders, referrals, prescriptions, messages, and medical records.
  • Used Practice Fusion EHR.
  • Clean the office every Tuesday prior to afternoon patients.
  • Order different forms of birth control.
  • Handle specimens to send them to the lab or place under the microscope for the doctor.
  • Call patients with different results such as mammograms, imaging, and/or specimen results.
  • Handled nurse visits, which included giving vaccine injections, birth control injections, obtaining weight checks, and taking specimens to send to the lab.

Certified Medical Assistant

Island Doctors
11.2018 - 12.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Triage patients, which included obtaining vital signs, patient history, and chief complaint(s).
  • Handled paper charts.
  • Administer medications and injections when ordered by the providers.
  • Call in prescriptions to multiple pharmacies.
  • Stock and clean exam rooms with appropriate medical instruments.
  • Order a wide range of medical supplies and medications.
  • Assist provider with procedures such as incisions, suture removal, Paps, biopsies, minor procedures, skin tag removals, and wound care.
  • Autoclave and pack instruments.
  • Schedule patients.
  • Answer patient questions and direct them accordingly.
  • Pull lab work & imaging to update patient charts and have ready for provider.
  • Perform EKGs, ABI's, and PFTs promptly.
  • Clip toenails, perform ear lavages, check blood glucose levels, check INR levels, obtain urinalysis, pregnancy tests, and orthostatic blood pressure measurements when ordered.
  • Fax orders & prescriptions.
  • Multi-task in a busy family practice office, occasionally with more than one provider scheduled.

Certified Medical Assistant

Blue Ocean Dermatology
08.2018 - 11.2018
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Room patients and obtain medical history.
  • Obtain biopsies when ordered.
  • Complete forms for lab work.
  • EHR via tablet.
  • Medical scribing while assisting the provider.
  • Answer phone calls with patient concerns and assist or direct accordingly.
  • Prescription drafting.
  • Cleaning and stocking exam rooms.
  • Sterilize surgical instruments via autoclave and pack.
  • Remove stitches.
  • Assist with minor procedures when needed.

Receptionist

Gary Yeomans Ford Lincoln
09.2017 - 08.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answer multi-line phone system and direct calls accordingly.
  • Handle DMV title work.
  • Obtain payment transactions.
  • Multi-task with efficient skills.

Brand Representative

Abercrombie & Fitch
09.2017 - 04.2018
  • Completed floorsets, filled floor, and rang up customers.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
  • Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Worked with team to achieve sales goals for products.

Accounting Clerk

Cavalier Ford Lincoln
04.2015 - 08.2017
  • Started as the Lead Receptionist and was promoted to Accounting Clerk.
  • Open the dealership at start of shift.
  • Answer and manage multiple incoming and outgoing calls while recording accurate messages.
  • Assist with any paperwork for our Dealer Exchange Manager and General Sales Manager such has prestock vehicles, rebates on vehicles, and check keys in for managers.
  • Manage four other receptionists by training them, making sure work is getting done correctly, and making their work schedule.
  • Open and properly distribute incoming mail.
  • Greet numerous visitors, including VIPs, vendors and interview candidates.
  • Screen all visitors and direct them to the correct employee or office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Pre-stock and stock in new vehicles.
  • Register vehicle warranty's.
  • Manage the floor plan of inventory.
  • Handle posting payments.
  • Post vehicle inventory after stocking the vehicle in.
  • Collect important paperwork to send out with contracts for funding.
  • Run deposits to the banks.

Education

Graduate Certificate - Medical Assisting

Daytona State College
Daytona Beach, FL
05-2018

Skills

  • Organization skills
  • Problem-solving skills
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Data entry skills
  • Electronic Health Records
  • Teamwork skills
  • Medical Documentation
  • Administrative Skills
  • Computer Proficiency
  • Documentation skills
  • Adept multi-tasker
  • Professionalism
  • Proofreading skills
  • Time management abilities
  • Confidentiality Practices
  • Medical terminology expert
  • Transcription Software
  • EMR / EHR (EPIC)
  • Speech recognition technology
  • Maintains strict confidentiality
  • Communication Skills
  • Transcribe recordings
  • Team player with positive attitude
  • Dictation transcription
  • Medical procedure knowledge
  • Schedule appointments
  • Complete patient forms
  • Patient documentation
  • HIPAA protocols
  • Sample collection procedures
  • Vital signs monitoring
  • Sterilization techniques
  • Phlebotomy
  • Simple dressings
  • Medical office administration
  • Prioritizing stat orders
  • OB/GYN procedures
  • EKG administration
  • Certified in CPR/AED
  • Preparing specimens and samples
  • Patient skin and nail care
  • Quick problem solver
  • Human anatomy and physiology

Timeline

Quality Documentation Specialist

Nuance Transcription Services
05.2022 - 11.2024

Certified Medical Assistant

Grimes Neurology
02.2020 - 04.2021

Certified Medical Assistant

Coastal Women’s Healthcare
12.2019 - 02.2020

Certified Medical Assistant

Island Doctors
11.2018 - 12.2019

Certified Medical Assistant

Blue Ocean Dermatology
08.2018 - 11.2018

Receptionist

Gary Yeomans Ford Lincoln
09.2017 - 08.2018

Brand Representative

Abercrombie & Fitch
09.2017 - 04.2018

Accounting Clerk

Cavalier Ford Lincoln
04.2015 - 08.2017

Graduate Certificate - Medical Assisting

Daytona State College

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Brittany Knight