Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Knox

Richmond,Indiana

Summary

I am a hardworking, compassionate employee with customer service, multitasking and developmental abilities. Devoted to giving every customer or client a positive and memorable experience. Focused on assisting others achieve their goals, and building strong relationships. I can adapt to any situation I am in, making sure to always maintain company needs!

Overview

4
4
years of professional experience

Work History

Direct Support Professional/Coffee Barista

Abilities Richmond
Richmond, IN
02.2023 - 03.2024
  • Provided direct care to individuals with intellectual and developmental disabilities. Assisted individuals in learning and developing new life skills.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor, and encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Provided guidance and support to ensure safety of individuals served, and built strong and trusting rapport with clients and loved ones.
  • Accompanied individuals on outings to promote independence and integration into the community, as well as planning and implementing recreational activities for participants.
  • Operated cash register to process payments from customers while adhering to all company policies regarding cash management procedures.
  • Developed a working knowledge of different types of coffees and teas available in the shop, memorizing recipes for specialty coffees.
  • Contributed ideas on how to improve operational efficiency within the cafe setting.
  • Greeted guests with pleasant smile and superior customer service, taking orders and offer recommendations based on taste preference.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Youth Development Professional/Art Director

Boys and Girls Club of Wayne County
Richmond, IN
05.2022 - 05.2023
  • Provided guidance and support to help foster the social, emotional, physical, and intellectual growth of youth.
  • Encouraged positive behavior by setting expectations and providing feedback.
  • Created a safe and secure environment where youths could express themselves without fear of judgement.
  • Approached conflicts and crisis situations in calm and professional way.
  • Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
  • Communicated with challenged and troubled children in effort to exact positive impact and influence.
  • Created a monthly schedule with new creative ideas for each day.

Restaurant Hostess

Frickers
Richmond, Indiana
05.2020 - 03.2022
  • Greeted customers and escorted them to their tables, and assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials while upselling appetizers, drinks, desserts. when appropriate.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Assisted with setting up banquet rooms for special events.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings. Adhered to all safety regulations set forth by the restaurant management team.
  • Provided assistance to servers as needed such as refilling beverages and clearing plates from tables; Including setting up banquet rooms for special events.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered, also answered inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Developed long-term relationships with customers to increase opportunities for repeat business always making sure to accomodate guests with children and special needs to promote comfortable dining experience.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Education

High School Diploma -

Northeastern High School
Fountain City, IN
05-2020

Skills

  • Behavioral Management
  • Safety Monitoring
  • Client Support
  • Inventory Management
  • Menu knowledge
  • Product Upselling
  • Cash Handling
  • Opening and closing duties
  • New Hire Training
  • Friendly and outgoing
  • Team Player

Timeline

Direct Support Professional/Coffee Barista

Abilities Richmond
02.2023 - 03.2024

Youth Development Professional/Art Director

Boys and Girls Club of Wayne County
05.2022 - 05.2023

Restaurant Hostess

Frickers
05.2020 - 03.2022

High School Diploma -

Northeastern High School

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Brittany Knox