Brittany Korte
Summary
Diligent Customer Service Specialist that brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to company standards and oriented with the skills to handle multiple projects within aggressive deadlines.
Overview
12
12
years of professional experience
Work History
United States Postal Service- Rural Carrier Assistant
10.2022 - Current
- Delivers letters, documents, and parcels to businesses and homes
- Travels planned routes on foot or by truck
- Collects outgoing mail along route, and when necessary, collects money for postage due
- Sorts mail, including packages, according to delivery sequence
- Load sacks and boxes filled with mail onto and off mail trucks
- Maintains logs to monitor delivery rates and vehicle maintenance scheduling
- Obtains signatures on registered, insured, and certified mail
- Sells stamps, money orders, and other postal products to customers along routes, particularly on rural routes
- Communicates with dispatcher and modifies route according to instructions when needed
- Answers questions about USPS or company policies from customers along routes
- Provides change-of-address cards and other postal forms
- Operates postal equipment.
Simpsonville Animal Hospital- Veterinarian Assistant
07.2021 - 08.2022
- Feeding and providing water to animals at regular intervals throughout the day
- Grooming and bathing animals
- Sterilizing equipment and regularly cleaning examination areas
- Handling and soothing animals during examinations, treatments, and vaccinations
- Recording relevant information about animals, including weight and types of medication given
- Advising owners of pets about caring for their animals at home
- Expert animal handling skills
- Excellent communication skills
- Strong time management skills and the ability to prioritize tasks depending on needs
- Good organizational skills
- Technical know-how in areas such as disinfection, administering medication, and using diagnostic equipment
- Computer skills to maintain medical records about animals in veterinary software.
Dogtopia- Receptionist
06.2020 - 07.2021
- Greet clients as soon as they arrive and connect them with the appropriate party
- Answer the phone in a timely manner and direct calls to the correct offices
- Create and manage both digital and hardcopy filing systems for all partners, make travel arrangements and schedule meetings based on all partners' itineraries
- Deal with bookings by phone, e-mail, letter, fax or face-to-face
- Complete procedures when Guests arrive and leave
- Prepare bills and take payments
- Take and pass on messages to Guests
- Deal with special requests from Guests
- Deal with complaints or problems
- Answer telephone calls and take messages or forward calls
- Schedule and confirm appointments and maintain event calendars
- Check visitors in and direct or inform other employees of visitors' arrivals or cancellations
- Enter customer data and send correspondence
- Copy, file, and maintain paper or electronic documents and records.
Sykes Enterprises- Call Center Customer Care Supervisor
10.2017 - 06.2021
- Supervisor of 50 customer care representatives
- Subject matter expert handling escalated customer concerns while providing representatives with support and business-oriented direction
- Works with company systems to complete all assigned tasks, working overtime as needed
- Additional responsibilities include billing, tech support, inventory, and data entry.
Spectrum- Retention
06.2017 - 09.2017
- Attained high sales percentage with consultative, value-focused customer service approach
- Resolved product issues and shared benefits of new technology
- Expressed appreciation and invited customers to stay with the company
- Assisted with large groups/companies for events
- Reason for leaving: Moved due to spouse work requirements.
Palmetto Citizens FCU- Call Center Member Service Representative
01.2013 - 01.2015
- Assisted customers with various monetary transactions including disputes, transfers, bill pay services, and initiating new accounts
- Daily client interaction completed in accordance with FDIC regulations.
Education
Midlands Technical college
01.2011
Penn Foster College
01.2009
Some College (No Degree) - BA Human Resource Management
Southern New Hampshire University
Skills
- Issue and Complaint Resolution
- Call Documentation
- CRM Software
- 55 wpm Typing Speed
- Customer service
- Microsoft Suite
- Google Suite
- Problem Resolution
- Call Center Environments
- Project Management
- Working efficiently within a remote setting
Timeline
United States Postal Service- Rural Carrier Assistant
10.2022 - Current
Simpsonville Animal Hospital- Veterinarian Assistant
07.2021 - 08.2022
Dogtopia- Receptionist
06.2020 - 07.2021
Sykes Enterprises- Call Center Customer Care Supervisor
10.2017 - 06.2021
Spectrum- Retention
06.2017 - 09.2017
Palmetto Citizens FCU- Call Center Member Service Representative
01.2013 - 01.2015
Midlands Technical college
Penn Foster College
Some College (No Degree) - BA Human Resource Management
Southern New Hampshire University
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