Brittany Kotlarsic
Bel Alton,MD
Summary
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specializing in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
9
9
years of professional experience
Work History
Assistance Customer Service Manager
Food Lion
Charlotte Hall, MD
06.2023 - Current
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Balanced daily cash drawer totals at the end of each shift.
- Assisted in training new employees on proper cash handling techniques.
- Provided excellent customer service to ensure a positive customer experience.
- Maintained records of all financial transactions for audit purposes.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
Manager
McDonald's
La Plata, MD
12.2022 - 05.2023
- Ensured compliance with regulatory requirements and industry standards.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted daily temperature checks on refrigerators, freezers, fryers and grills to ensure proper functioning.
- Performed opening duties such as setting up registers, stocking shelves, preparing beverages and cleaning work areas.
- Adhered to company policies regarding employee conduct at all times.
Customer Service Assistant
Food Lion
Charlotte Hall, MD
03.2020 - 11.2022
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
- Accurately completed customer transactions, including money transfers, payments and currency exchanges.
- Provided exceptional customer service in a fast-paced environment.
- Managed daily balancing activities including verifying deposits, preparing currency transaction reports, reconciling shift reports, and preparing bank deposits.
Dispatcher/Tow Truck Operator
STAG Towing
Waldorf, MD
01.2019 - 02.2020
- Updated records of driver locations, delays, and cancellations.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Assisted customers with jumpstarts, tire changes, fuel delivery, lockouts and winch outs.
- Operated light-duty wreckers to transport motor vehicles including cars, vans, trucks and buses.
- Transported damaged or disabled vehicles from accident sites to repair shops or other destinations.
Sub Contractor
Burch Services
Charlotte Hall, MD
01.2016 - 12.2018
- Processed evictions when necessary in accordance with state laws and procedures.
- Monitored legal proceedings related to foreclosures or evictions as necessary.
- Installed moldings, trim pieces and decals as needed following manufacturer's instructions.
- Conducted microbial testing for mold remediation services when necessary.
Education
High School Diploma -
North Point High School
Waldorf, MD05-2015
Criminal Science
Argosy University
Orange, CASkills
- Account Management
- Quality Assurance
- Employee Scheduling
- Training and coaching
- Administrative Support
- Customer Retention
- Customer Service
- Cash Handling
Timeline
Assistance Customer Service Manager
Food Lion
06.2023 - Current
Manager
McDonald's
12.2022 - 05.2023
Customer Service Assistant
Food Lion
03.2020 - 11.2022
Dispatcher/Tow Truck Operator
STAG Towing
01.2019 - 02.2020
Sub Contractor
Burch Services
01.2016 - 12.2018
High School Diploma -
North Point High School
Criminal Science
Argosy University
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