Brittany Kraner
Oak Harbor,WA
Summary
Diligent Data Analyst with a robust background in health systems management and process improvement, recognized for successfully implementing initiatives that streamline operations and enhance patient care. Proven ability to leverage data-driven insights to inform strategic planning and foster team collaboration, driving efficiency and effectiveness across healthcare settings. Committed to utilizing analytical skills to support organizational goals and improve overall service delivery. Passionate about harnessing data to create impactful solutions that benefit patients and healthcare providers.
Overview
11
11
years of professional experience
Work History
Health Systems Specialist (Data Analyst); Contractor
Naval Health Clinic Oak Harbor – Medical Home Port
06.2025 - Current
- Collected, analyzed, and reported clinical and business data from multiple systems (EHR, DMHRSi, CMS, Healthlnetlnet, FMIS, Carepoint, M2, JOES, HEDIS) to support strategic decision-making and improve primary care performance.
- Developed dashboards, performance metrics, and recurring reports (Weekly DHS Report, 3rd Next Available, TOC Access Reports, Provider Report Cards) to track access to care, quality, readiness, and operational efficiency.
- Monitored appointment availability, cancellations, no-shows, coding accuracy, data quality, and workload leakage; recommended process improvements to leadership.
- Supported clinic scheduling, template management, and compliance with TRICARE Access to Care standards.
- Led and participated in improvement initiatives; conducted workflow analyses and implemented performance-enhancing solutions.
- Delivered training on data collection, statistical methods, and reporting tools; collaborated with clinic leaders, providers, and command staff to enhance patient-centered care.
- Prepared briefings and reports for Executive Steering Council, directors, and department heads; maintained documentation in compliance with DHA, BUMED, and Joint Commission requirements.
Board Chair / Commissioner
North Whidbey Pool, Park, & Recreation District
06.2023 - Current
- Served as Chair of the Board of Commissioners for the 2024 calendar year.
- Oversee the District’s annual budget, ensuring efficient resource allocation across multiple programs and initiatives.
- Led the passage of the 2024 ballot measure, achieving the highest approval rating in District history as Levy Committee Chair.
- Spearheaded the introduction of new community programs, enhancing engagement across diverse demographics.
- Collaborate with board members to evaluate and approve policies, job descriptions, and procedural improvements.
IT Business Applications Analyst
WhidbeyHealth Medical Center
09.2021 - 11.2024
- Managed end-to-end lifecycle of multiple IT projects, successfully completing 100% of projects by the target date, ensuring seamless system implementations and upgrades.
- Served as system administrator for Meditech EMR integration with 3M, Forward Advantage, and VIC systems, ensuring continuous operational uptime and data integrity.
- Led the migration from Meditech 6.08 to Meditech Expanse as a core team member, ensuring a smooth transition with 100% data accuracy and no system downtime.
- Collaborated with stakeholders to identify process inefficiencies, implementing system improvements that resulted in a 20% increase in operational efficiency.
- Managed vendor relationships, ensuring proactive engagement and resolution of issues in a timely manner.
- Awards: Nominated for the Q1 2024 WhidbeyHealth Shining Star Award and received the WhidbeyHealth Hero Award in 2021 for exceptional teamwork and project leadership.
Patient Registrar
WhidbeyHealth Medical Center
11.2016 - 09.2021
- Managed patient registration in Emergency Department and Diagnostic Imaging, ensuring efficient patient flow while maintaining compliance with HIPAA regulations.
- Developed a standardized process for scheduling and patient data verification, reducing registration errors by 15%.
- Delivered excellent customer service and resolved patient issues promptly, contributing to a 98% patient satisfaction rate.
- Worked with financial teams to verify insurance coverage, minimizing claim denials by 10%.
Patient Account Representative
Skagit Regional Health
04.2015 - 07.2016
- Managed a portfolio of 10,000+ patient accounts, overseeing accounts worth $2 million.
- Provided financial guidance to patients and collaborated with providers to ensure accurate insurance verification.
- Streamlined account management processes, improving data accuracy and reducing claim processing time by 20%.
- Ensured HIPAA compliance throughout patient financial transactions.
Education
MBA - Data Analytics
Brenau University
Gainesville, GABachelor of Arts (BA) - Political Science, Minor in Business & Quantitative Management
Augusta University
Augusta, GA05.2014
Skills
- Data Analytics: Data visualization and presentations, Analytical problem solving, Statistical analysis, Technical analysis
- Process Improvement: Optimization techniques, Business needs analysis, Use case analysis, Process mapping, Usability testing, Problem-solving, Business intelligence tools
- Communication: Report preparation, Report writing, Clear and concise verbal and written communication, Technical writing
- Healthcare IT Tools: MHS Genesis, Meditech Expanse, Meditech 608, 3M, Forward Advantage (Communication Director, Rapid Filer), VIC Intelligent Coding System
- System Administration: EMR Systems, Database Administration, Data Migration, System Integration
- Database & SQL Skills: Basic SQL, Data Validation, Data Integrity
- Project Management: Agile and Waterfall Methodologies, Resource Allocation, Timeline Management, Stakeholder Communication
- Vendor Management: Contract Negotiation, Relationship Building, Service Level Agreements (SLAs)
- Operational Management: Budget Oversight, Policy Development, Process Improvement, Cross-functional Collaboration
Timeline
Health Systems Specialist (Data Analyst); Contractor
Naval Health Clinic Oak Harbor – Medical Home Port
06.2025 - Current
Board Chair / Commissioner
North Whidbey Pool, Park, & Recreation District
06.2023 - Current
IT Business Applications Analyst
WhidbeyHealth Medical Center
09.2021 - 11.2024
Patient Registrar
WhidbeyHealth Medical Center
11.2016 - 09.2021
Patient Account Representative
Skagit Regional Health
04.2015 - 07.2016
MBA - Data Analytics
Brenau University
Bachelor of Arts (BA) - Political Science, Minor in Business & Quantitative Management
Augusta University