Summary
Overview
Work History
Education
Skills
Contact
Education
Timeline
Generic

Brittany Kresky

Knoxville

Summary

Diligent facility management professional with a comprehensive background in overseeing daily operations, maintenance schedules, and vendor relationships to ensure optimal functionality and safety. Proven problem-solving abilities and effective communication skills in coordinating teams and promptly resolving issues.


Overview

10
10
years of professional experience

Work History

Facility Manager

Care Bear Daycare
07.2018 - Current
  • Supervised staff of 6 in day-to-day activities.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
  • Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Oversaw annual budget to handle supply, labor and maintenance needs.
  • Held classes to teach staff facility procedures.
  • Prepared reports and schedules with accuracy.
  • Organized major corporate events, ensuring all logistical aspects were handled smoothly for positive attendee experience.
  • Developed and maintained annual budgets for facility operations, ensuring fiscal responsibility and cost-effectiveness.

Customer Service Representative

Wal-Mart Supercenter
02.2015 - 07.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Diploma -

Karns High School
05-2015

Florida 70-20 Insurance License - Insurance

Adjuster Pro
Knoxville, TN
08-2025

Skills

  • Leadership and supervision
  • Planning and scheduling
  • Performance evaluations
  • Budget administration
  • Strategic planning
  • Operations oversight
  • Database maintenance
  • Operational efficiency and safety
  • Service planning and scheduling
  • Technical team management
  • Multitasking Abilities
  • Attention to detail

Contact

Knoxville, TN 37920

Education

Knox, TN

Timeline

Facility Manager

Care Bear Daycare
07.2018 - Current

Customer Service Representative

Wal-Mart Supercenter
02.2015 - 07.2018

Diploma -

Karns High School

Florida 70-20 Insurance License - Insurance

Adjuster Pro

Similar Profiles

CREATE PROFILE
Brittany Kresky