Brittany Kubik

Explained different types of loans pertaining to client situations.

• Reviewed loan files and updated to match current standards.
• Fielded customer complaints and provided solutions.
• Planned and dealt with payment schedules.
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
• Explained very technical financial information to applicants in easy to understand language.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.

• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.
• Reached out to account holders daily.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
• Negotiated to collect balance in full.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.
• Achieved performance goals on consistent basis.
• Maintained high volume of calls and met demands of busy and productive group.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Recorded all information regarding financial status of customers.
• Used probing techniques to determine debtors' reasons for delinquency.
• Used scripted conversation prompts to convey current account information and obtain payments.

• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Set up bar for operation, obtained cash bank and stocked service bar.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Operated efficiently in high-volume setting to prepare and serve customers.
• Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

• Created pricing schedules and determined discount rates.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Displayed products properly at customer sites and according to company specifications and policies.
• Stayed in open communication with existing customers to offer immediate access to new products.
• Provided Education on products, techniques to ensure clientele properly orchestrates said product/ service.
• Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
• Processed payments, made change and provided receipts.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Organized and replenished supplies at food stations to optimize team performance.
• Greeted incoming guests and managed accurate seating based on customer desires and server loads.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Elevated customer satisfaction through followup and enthusiastic customer service.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Ensured Food was prepared and fully stocked for current and future shifts.
• Hostessing duties as well as serving

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

• Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
• Processed payments by accepting cash, checks and credit and debit card payments.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
• Served customers promptly by smoothly collecting and delivering high volume of orders.

• Served meals to residents in accordance with established schedules and dietary procedures.
• Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
• Maintained strict levels of cleanliness for tables, floors and prep areas.
• Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
• Delivered nourishment and supplements to nurse station for distribution to specific residents.
• Upheld efficiency of meal services by pre-setting tables before patients arrived.
• Distributed food during busy peak periods to drive customer satisfaction.