Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRITTANY KUHN

Fairmont

Summary

Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.

Skilled professional inspired and motivated to help customers build financial independence. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

18
18
years of professional experience

Work History

Branch Manager

MVB Bank
Fairmont
10.2023 - Current
  • Managed daily operations to ensure branch efficiency and customer satisfaction.
  • Led and developed staff through training programs and performance evaluations.
  • Oversaw financial reporting and budgeting for branch expenditures and resources.
  • Implemented strategic initiatives to enhance service delivery and client engagement.
  • Coordinated marketing efforts to promote branch services and attract new customers.
  • Ensured compliance with corporate policies and regulatory requirements consistently.
  • Fostered a positive work environment to encourage teamwork and collaboration among staff.
  • Managed staff scheduling, hiring and training processes.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Assistant Branch Manager

MVB Bank
Fairmont
04.2023 - 10.2023
  • Assisted in daily branch operations and ensured smooth workflow.
  • Trained team members on banking policies and customer service standards.
  • Supported customer inquiries and resolved issues effectively and efficiently.
  • Monitored compliance with regulatory requirements and internal policies.
  • Implemented process improvements to enhance operational efficiency and effectiveness.
  • Monitored daily operations and supported Branch Manager in necessary duties.

Relationship Banker II

MVB Bank
Fairmont
08.2022 - 04.2023
  • Built and maintained strong relationships with bank clients, providing financial services to meet their needs.
  • Assisted clients with account openings and service inquiries efficiently.
  • Managed client portfolios to ensure effective service delivery and support.
  • Collaborated with team members to resolve customer issues promptly.
  • Balanced and Serviced ATMs/ITMs.
  • Preformed branch audits.

Assistant Store Manager Regional Lead & Trainer

Food Lion
Fairmont
04.2013 - 08.2022
  • Support the management and duties of store operations to meet financial and sales goals.
  • Build associate and customer relations and promote a strong culture in support of Food Lion Strategy.
  • Maintain solid communications with the management team, all associates in the store and throughout the organization.
  • Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels.

Customer Service Sales Manager

Food Lion
Clarksburg
01.2010 - 01.2013
  • Support the management and duties of store operations to meet financial and sales goals.
  • Build associate and customer relations and promote a strong culture in support of Food Lion Strategy.
  • Maintain solid communications with the management team, all associates in the store and throughout the organization.

Assistant Customer Service Sales Manager

Food Lion
Clarksburg
01.2008 - 01.2010
  • Manage customer service on the Front End.
  • Operate the Front End according to front end standard practice and in compliance with policies, security measures and regulations.
  • Achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate moral.
  • Maximize sales by providing extraordinary customer service and minimize shrink through proper utilization of standard practices.

Office Assistant

Food Lion
Clarksburg
07.2007 - 01.2008
  • To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.
  • Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Education

Store Manager College -

Food Lion
09.2015

High School -

Robert C. Byrd High School
Clarksburg, WV
05.2007

Skills

  • Customer service
  • Detail-oriented
  • Dependable
  • Excellent communication abilities
  • Inventory management
  • Issue resolution
  • Multi-tasking and negotiation
  • Team leadership
  • Time management
  • Relationship building and management

Timeline

Branch Manager

MVB Bank
10.2023 - Current

Assistant Branch Manager

MVB Bank
04.2023 - 10.2023

Relationship Banker II

MVB Bank
08.2022 - 04.2023

Assistant Store Manager Regional Lead & Trainer

Food Lion
04.2013 - 08.2022

Customer Service Sales Manager

Food Lion
01.2010 - 01.2013

Assistant Customer Service Sales Manager

Food Lion
01.2008 - 01.2010

Office Assistant

Food Lion
07.2007 - 01.2008

Store Manager College -

Food Lion

High School -

Robert C. Byrd High School

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