Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Laird

Mocksville,NC

Summary

Driven Pharmacy Technician with 16 years of experience and success in working within fast-paced retail pharmacy settings, and 3 years of experience in inpatient hospital settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories, and updating pharmacy records. Knowledgeable in USP 797/800, aseptic technique, chemo sterile compounding, and cleaning requirements for sterile compounding. 3 years of experience using Omnicells as well as laminar flow hoods. Committed to making meaningful contributions and dedicated to excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician II

Atrium Health Wake Forest Baptist Lexington Medical Center
12.2021 - Current
  • Compounded and dispensed medications following strict safety protocols and regulatory guidelines.
  • Assisted pharmacists in verifying prescriptions for accuracy and completeness, ensuring patient safety.
  • Managed inventory by tracking medication supplies and placing orders to maintain optimal stock levels.
  • Educated patients on medication usage, side effects, and storage requirements to enhance adherence.
  • Collaborated with healthcare team members to optimize patient care through effective medication management.
  • Implemented workflow improvements that increased efficiency in the pharmacy department's daily operations.
  • Trained new pharmacy technicians on operational procedures and best practices for medication handling.
  • Maintained accurate records of controlled substances to ensure compliance with regulatory standards.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.

Senior Certified Pharmacy Technician

Walgreen's Pharmacy
11.2007 - 08.2022
  • Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
  • Mentored junior technicians, enhancing team efficiency and knowledge retention.
  • Implemented inventory management practices, reducing medication discrepancies and improving stock accuracy.
  • Conducted thorough medication reviews, verifying prescriptions for accuracy and patient safety.
  • Collaborated with pharmacists to streamline workflow processes, increasing overall service delivery speed.
  • Assisted in training new staff on pharmacy systems and protocols, fostering a strong team environment.
  • Managed prescription processing tasks using advanced pharmacy software to ensure timely patient care delivery.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
  • Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Answered patients' questions and troubleshot prescription issues.
  • Advocated for patients' compliance with medication guidelines.
  • Maintained relationships with physicians.
  • Prepared bottle labels.
  • Streamlined insurance billing procedures to expedite claims processing while reducing errors related to inaccurate coding or incomplete information submission.
  • Resolved third-party billing, computer system and customer service issues.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Education

Science

Davidson County Community College
Thomasville, NC
03-2020

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • HIPAA regulations
  • Filling prescriptions
  • Team collaboration
  • Manual and automated medication dispensing
  • Pharmaceutical calculations
  • Workflow optimization
  • HIPAA
  • Sterile technique
  • Intravenous admixture preparation
  • Time management
  • Medication preparation
  • Prescription labeling
  • Quality assurance and control

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician II

Atrium Health Wake Forest Baptist Lexington Medical Center
12.2021 - Current

Senior Certified Pharmacy Technician

Walgreen's Pharmacy
11.2007 - 08.2022

Science

Davidson County Community College

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Brittany Laird