Brittany Lamar
Summary
Results-driven Store Manager experienced in optimizing processes and enhancing organizational efficiency. Improved client engagement and team performance through effective training and coaching. Committed to addressing operational challenges and leveraging marketing strategies to drive revenue growth.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Temporary Store Manager
Family Dollar
Augusta, MI
01.2026 - Current
- Promoted from CSR to ASM within 3 months, stepped up to temporary store manager to maintain operations during emergency.
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed staff to enhance customer service skills and efficiency.
- Oversaw inventory management, including stock rotation and loss prevention strategies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Handled customer inquiries and resolved complaints effectively and professionally.
- Adapted quickly by acquiring necessary skills through self-directed learning in a challenging, understaffed situation.
- maintained professional decorum during high-stress periods
Delivery Driver
Self Employed
Augusta, GA
01.2025 - 12.2025
- Delivered packages efficiently across local routes to ensure timely service.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Coordinated with local businesses to optimize delivery schedules and enhance process efficiency.
- Organized packages based on delivery routes to optimize travel time.
- Communicated with customers to confirm delivery details and address issues promptly.
- Resolved customer service complaints professionally and knowledgeably to maintain trust and loyalty.
- Notified customers of delays to decrease calls to support.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Adjusted routes and delivery strategies in response to changing weather conditions and traffic patterns.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Monitored inventory of supplies needed for daily operations effectively.
- Facilitated order packing process to ensure timely fulfillment.
- Verified accuracy of items loaded onto truck against shipping documents.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Improved project completion time, multitasking operations on heavy equipment and trucks.
Administrative Assistant
Meybohm Real Estate
11.2021 - 12.2024
Real Estate Assistant
Olde South
07.2020 - 04.2021
- Assisted with contract drafting and listing marketing management to streamline agent operations.
- Facilitated property showings to heighten client interaction and interest.
- Guided clients through decision-making process to achieve timely contract signing.
- Coordinated client interactions to finalize transactions during closing processes.
- Implemented a systematic approach to rent property management.
- Maintained accuracy of MLS database by updating current property listings.
- Accurately entered contracts into zip forms, ensuring compliance with regulations.
- Provided outstanding customer service through prompt phone assistance to agents.
Assistant Store Manager
Storage Sense
North Augusta, USA
01.2016 - 01.2019
- Directed daily operations to guarantee efficient store functionality while ensuring safety standards.
- Ensured inventory accuracy by verifying counts within tolerance levels while compiling financial data.
- Facilitated daily operational efficiency through effective opening and closing procedures.
- Drove sales growth by identifying cross-selling opportunities during customer interactions.
- Enhanced sales performance while reducing shrinkage via outstanding customer service techniques.
- Resolved customer complaints swiftly, fostering positive relationships and customer loyalty.
- Cultivated supportive work culture through recognition initiatives and team-building activities, boosting team morale.
Store Manager
Monster Self Storage
Evans, USA
06.2016 - 05.2018
- Managed daily operations of self-storage facility, optimizing functionality and customer satisfaction.
- Supervised staff, training and guiding team to improve service quality and operational efficiency.
- Oversaw inventory management, maintaining accurate stock levels and organized layout for improved accessibility.
Education
Clinical Psychology, Kinesiology
Augusta University
Augusta, GA 01.2012 - 05.2014
Nursing
Augusta Technical College
Augusta, GA 08.2008 - 12.2011
Edmond Burke Academy
Waynesboro, GASkills
- Retail operations
- Inventory management
- Sales promotion
- Sales reporting
- Process optimization
- Client communication
- Customer service
- Team leadership
- Organizational skills and efficiency
- Inventory management
- Conflict resolution
- Time management
- Analytical thinking
- Cross-selling techniques
- Performance monitoring
- Operational efficiency
- Problem solving
- Compliance knowledge
- Sales growth
- Staff training
- Store operations oversight
- Team leadership and coaching
- Work Planning and Prioritization
Certification
CNP - Certified Notary Public
Timeline
Temporary Store Manager
Family Dollar
01.2026 - Current
Delivery Driver
Self Employed
01.2025 - 12.2025
Administrative Assistant
Meybohm Real Estate
11.2021 - 12.2024
Real Estate Assistant
Olde South
07.2020 - 04.2021
Store Manager
Monster Self Storage
06.2016 - 05.2018
Assistant Store Manager
Storage Sense
01.2016 - 01.2019
Clinical Psychology, Kinesiology
Augusta University
01.2012 - 05.2014
Nursing
Augusta Technical College
08.2008 - 12.2011
Edmond Burke Academy