Brittany L. Anderson
Atlanta,GA
Summary
Ambitious young woman with track record of dependability and leadership. Knowledgeable in QA methodology as well as Operations procedures with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects. Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to any task. Applies excellent attention to detail and critical reasoning to successfully conduct experiments. Driven Quality Assurance professional offering dynamic understanding of manual and automated testing strategies. Highly communicative and experienced in data analysis. Eagerly collaborates with development teams to identify and resolve issues.
Overview
18
18
years of professional experience
Work History
Distribution Technician
Procter & Gamble
01.2024 - Current
- Collecting and delivering items
- Receiving documents
- Handling shipments of products
- Performing data entry
- Managing inventory
- Reduced product damage during transit through careful packaging, labeling, and loading procedures.
- Supported continuous improvement efforts by participating in cross-functional teams focused on process optimization within the distribution center.
- Participated in regular audits to ensure compliance with quality standards throughout the distribution process chain.
Lead Quality Assurance Analyst
FEDEX SUPPLY CHAIN
01.2020 - 03.2024
- Check products and systems for defects and make sure industry standards and client requirements are respected
- Conducting Quality Assessments on Inbound and Outbound trailers that arrives at this location
- Investigating problems and developing disposition and corrective actions for recurring discrepancies
- Ensuring that performance and quality products conform to established company and regulatory standards
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms
- Performed visual assessment of products to evaluate conformance with quality standards
- Provided training to over fifty (50) onboarding team members in [2022]
- Adhered to standardized software quality assurance best practices, policies and processes
Customer Service Representative Team Lead
THE HOME DEPOT ONLINE CONTACT CENTER
09.2015 - 12.2019
- Check to ensure that appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Assist customer in placing orders also handle any additional assignments as needed
- Communicate escalation to management team as needed
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Documented and detailed calls and complaints using call center's CRM database
- Answered over 75-90 calls per shift to meet fast-paced call center demands
Data Clerk
A FAMILY AFFAIR LOGISTICS
11.2011 - 12.2019
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, either manually or using computer
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Review files, records, and other documents to obtain information to respond to requests
Workforce Real Time Analyst
The Home Depot Inc
01.2015 - 09.2015
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business
- Optimized schedules, forecasts and other tools to present to management
- Managed real-time inbound call traffic across multiple contact center locations
- Managed overtime, shift swaps, breaks and PTO requests
- Set and adjusted to schedules to maintain optimal coverage and service levels
Flooring Specialist
THE HOME DEPOT STORE
02.2014 - 01.2015
- Cut flooring material to fit around obstructions
- Followed up with customers to assess satisfaction, answer questions and resolve concerns
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings 100%
Cocktail Waitress
Chili's Bar And Grill HMS HOST INTERNATIONAL
11.2007 - 07.2013
- Served alcoholic and non-alcoholic beverages in bar environment
- Checked identification for minimum age for sale of alcoholic beverages
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Increased sales significantly by upselling higher-end products to customers
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
Leasing Consultant
Brentwood Village Apartment
08.2006 - 03.2008
- Greeted clients, showed apartments, and prepared leases
- Verified tenant incomes and other information before accepting lease applications
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Collected rent and tracked resident payments and information in computer system
- Implemented and enforced policies and procedures to maintain properties to highest standards
Education
Associate of Science - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
Decatur, GA11.2026
Associate of Science -
Bauder College
Atlanta, GA05.2008
High School Diploma -
Booker T. Washington High School
Atlanta, GA05.2005
Skills
- Microsoft Office-Word
- Microsoft Office-Excel
- Multiple programs
- SAP
- Red Prairie RTCIS
- WMS
- Verint/Avaya Workforce
- FDA regulations
- AS400
- Prime
- Load Planning
- Warehouse Operations
Timeline
Distribution Technician
Procter & Gamble
01.2024 - Current
Lead Quality Assurance Analyst
FEDEX SUPPLY CHAIN
01.2020 - 03.2024
Customer Service Representative Team Lead
THE HOME DEPOT ONLINE CONTACT CENTER
09.2015 - 12.2019
Workforce Real Time Analyst
The Home Depot Inc
01.2015 - 09.2015
Flooring Specialist
THE HOME DEPOT STORE
02.2014 - 01.2015
Data Clerk
A FAMILY AFFAIR LOGISTICS
11.2011 - 12.2019
Cocktail Waitress
Chili's Bar And Grill HMS HOST INTERNATIONAL
11.2007 - 07.2013
Leasing Consultant
Brentwood Village Apartment
08.2006 - 03.2008
Associate of Science -
Bauder College
High School Diploma -
Booker T. Washington High School
Associate of Science - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
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