Brittany Lange
Talkeetna
Summary
Versatile and dedicated, I excelled at Cubby’s Marketplace by enhancing customer loyalty through exceptional service, showcasing my strong customer assistance and cash handling skills. Recognized for professionalism and empathy, I consistently exceeded quality goals, contributing to a positive reputation and operational efficiency. My ability to build relationships and manage time effectively sets me apart.
Overview
10
10
years of professional experience
Work History
Cashier
Cubby’s Marketplace
Talkeetna, AK
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Personal Shopper
Sams Club
Joplin, MO
01.2023 - 10.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Custodial Worker
Five Star Cleaning Service
Joplin, MO
09.2022 - 09.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
Custodial Worker
HDR
06.2022 - 09.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Maintained inventory of cleaning supplies, placing orders when necessary to ensure adequate stock levels for uninterrupted service.
- Received recognition from supervisors for consistently meeting or exceeding expectations regarding quality of work and attentiontodetail.
Customer Service Representative
CST
Joplin, MO
01.2015 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Customer relations
- Professionalism and courtesy
- Product restocking
- Product knowledge
- Self-awareness
- Empathy development
- Substance abuse awareness
- Treatment Planning
- Counseling techniques
- Active listening
- Data entry
- Relationship building
Timeline
Cashier
Cubby’s Marketplace
04.2024 - Current
Personal Shopper
Sams Club
01.2023 - 10.2023
Custodial Worker
Five Star Cleaning Service
09.2022 - 09.2023
Custodial Worker
HDR
06.2022 - 09.2023
Customer Service Representative
CST
01.2015 - 04.2016
Psychology
Southern New Hampshire University