Brittany Lange
Talkeetna
Summary
Versatile and dedicated, I excelled at Cubby’s Marketplace by enhancing customer loyalty through exceptional service, showcasing my strong customer assistance and cash handling skills. Recognized for professionalism and empathy, I consistently exceeded quality goals, contributing to a positive reputation and operational efficiency. My ability to build relationships and manage time effectively sets me apart.
Overview
10
10
years of professional experience
Work History
Cashier
Cubby’s Marketplace
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Personal Shopper
Sams Club
01.2023 - 10.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Custodial Worker
Five Star Cleaning Service
09.2022 - 09.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
Custodial Worker
HDR
06.2022 - 09.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Maintained inventory of cleaning supplies, placing orders when necessary to ensure adequate stock levels for uninterrupted service.
- Received recognition from supervisors for consistently meeting or exceeding expectations regarding quality of work and attentiontodetail.
Customer Service Representative
CST
01.2015 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Customer relations
- Professionalism and courtesy
- Product restocking
- Product knowledge
- Self-awareness
- Empathy development
- Substance abuse awareness
- Treatment Planning
- Counseling techniques
- Active listening
- Data entry
- Relationship building
Timeline
Cashier
Cubby’s Marketplace
04.2024 - Current
Personal Shopper
Sams Club
01.2023 - 10.2023
Custodial Worker
Five Star Cleaning Service
09.2022 - 09.2023
Custodial Worker
HDR
06.2022 - 09.2023
Customer Service Representative
CST
01.2015 - 04.2016
Psychology
Southern New Hampshire University
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