Brittany Langston

· Communicated and coordinates across various HR programs to ensure actions are accurate.

· Coordinates and leads the design, improvement, implementation, and quality measurement of the Network HR Compensation program

· Responds to a variety of inquiries regarding program policy and procedures

· Responding to requests for explanations or clarifications of decisions by operating officials, employees, or employee representatives

· Coordinating all pre-employment activities with other functional offices

· Collects information and prepares draft responses to Freedom of Information and/or Privacy Act requests

· Research and advisory opinions encompass a variety of standardized internal/external compensation strategies to provide flexibilities in all areas of pay and leave

· Assist the Specialist with preparation of agency files for third-party appeals, including Merit Systems Protection Board appeals and Equal Employment Opportunity document requests and hearing files

· Prepares personnel documents, such as letters, memos, or reports

· Performs recruitment and placement support activities for a range of lower-graded positions

· Classifying and evaluating position descriptions for high grade or politically sensitive jobs

· Provides support assistance in planning, monitoring, and conducting special studies, projects, and initiatives

· Supported new hires to troubleshoots and resolves difficult and controversial internal and external staffing and placement problems

· Knowledge of USA Staffing for the use of posting jobs announcements, issuing certificates of eligibility, issuing notices to employees, and advising managers on job analysis

· Managed selection of SMEs and the rating panel process

· Conducting on-site or telephonic desk audits, preparing comprehensive written evaluation statements, and processing all relevant documentation

· Assists higher graded specialist in researching data and drafting responses to customer inquiries

· Welcome all new hires to orientation while providing excellent customer service

· Analyzing appeals and writing decisions

· Assists Branch Chief, Team Lead and HR Specialists with various classification functions

· Prepared new hire packets for orientation

· Evaluates applications and resumes using Office of Personnel Management (OPM) and Veterans Administration (VA) qualification standards, verifies eligibility, and rates and rank applicants

· Assisting with inquiries regarding pay rates, pay periods, and waiting periods from employees

· Assigned performance management program responsibilities

· Provide a variety of general information to internal / external customers regarding program functions, processes, and procedures

· Providing technical advisory classifications

· Assists and reviews the Federal HR transaction processing functions for the Service by providing technical guidance and assistance to HR Assistant

· Resolved personnel action problems and issues such as those requiring research of legal authorities, multiple corrective actions and those that are less frequently encountered

· Conducting on-site or telephonic desk audits, preparing comprehensive written evaluation statements, and processing all relevant documentation

· Advises staff of the fundamental legal and regulatory provisions of Federal civilian personnel processing and coding

· Classifying and evaluating position descriptions for high grade or politically sensitive jobs

· Maintains office applicant supply files and vacancy files

· Utilized word processing software and printing equipment to create, copy, edit store, retrieve a variety of documents and reports

· Assist the Specialist with preparation of agency files for third-party appeals, including Merit Systems Protection Board appeals and Equal Employment Opportunity document requests and hearing files

· Advises staff of the fundamental legal and regulatory provisions of Federal civilian personnel processing and coding

· Utilizing HR database system to query, retrieve, and analyze information to complete and monitor routine and special assignments

· Advising management on internal/external recruitment strategies, sources of applicants, and special hiring and staffing programs, which emphasize affirmative action in staffing positions

· Classifying and evaluating position descriptions for high grade or politically sensitive jobs

· Ensures compliance with labor/management agreements or applicable statutory and regulatory procedures

· Assist with the recruitment process, employee change processing, employee performance review tracking, and employee benefit administration

· Applying a wide range of HR management principles and operating in recruitment and placement

· Develops presentations, reports, and analyses, as needed

· Serves as the point of contact for customers internally and externally for practices and protocols within the Office

· Facilitating the completion of all pre-employment forms and identifying proper documentation to ensure the electronic personnel file is current and up to date during the recruitment and onboarding process

• Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
• Achieved high level of customer service satisfaction ratings by promptly answering inquiries from veterans regarding their cases via phone calls or email correspondence.
• Finalized the process for determining eligibility involved analyzing reviews of records, medical evidence, and testimonies.
• Special determinations are made specifically for administrative decisions concerning intricate cases.
• Tasks involved analyzing, developing and soliciting evidence for claims that necessitate a rating decision.
• Various electronic data processing (EPD) systems are utilized to enter, monitor, adjudicate, claim related data, and generate correspondence.
• Conducted interviews, either in person or via telephone with veterans, representatives, and advocates to collect and furnish information pertaining to claims.
• Provided comprehensive explanations of the complete spectrum of VA benefits and all associated programs for veterans, representatives, and advocates.
• Engages in written communication with veterans and/or their representatives to address their claims, inquires, and concerns.
• Assists claimants with the claims application process.
• Provides a duty to inform and duty to assist by explaining to the claimant the time limits in which to submit evidence.
• Develops non-rating claims to ensure existence and adequacy of documentation.
• Explains and refers veterans, representatives, and advocates to Federal, state, and local veteran assistance programs.
• Developing and updating branch procedures and policies.
• Plans, initiates, develops, and refines policies and procedures related to time and attendance (T&A), leave administration, and hours of work matters.
• Reviewed and processed applications for various veteran benefits programs, ensuring accuracy and compliance with all regulations.

• Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
• Handled prescription refills requests promptly under the supervision of healthcare providers for improved medication adherence among patients.
• Maintained a strong understanding of insurance policies, enabling prompt resolution of billing discrepancies and reduced claim denials.
• Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
• Schedules patients following proper VHA national scheduling guidelines. Confirm, cancel, and reschedule appointments as standard practice.
• Receives phone calls in a courteous and timely manner, determine the request's nature, and act appropriately.
• Assists veterans with medication renewals, refills, and mail out / pick-up requests on all maintenance and opioid medications
• Receives phone calls in a courteous and timely manner, determine the request's nature, and act appropriately.
• Verifying and updating demographics when contacted by patient participating in huddles with other MSAs and/or VISN CCC staff to determine the daily needs of the VISN CCC.
• Gathering and obtaining medical information from patients to refer to triage nurse for medical observation
• Agree with participating leadership on constant updates to clinic scheduling and operational updates daily
• Reviewing electronic health record, obtaining medical records, and faxing.
• Responsible to remain in constant contact with team members through Microsoft Teams Messaging for any questions or concerns from other team members and announcements from leadership.
• Efficiently answering 45-65 calls daily

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Assisted with recruiting tasks such as reviewing resumes, conducting and scheduling interviews, hiring, and following up with candidates.
• Scheduled and coordinate onboarding assignments and training sessions.
• Compiled and process employee documentation and records, and keep the employee database up to date.
• Assist the HR manager with formulating policies, procedures, and changes, as well as communicating all updates to employees.
• Maintain the departmental email account, responding to employee questions and complaints in a timely and professional manner.
• Accountable for tracking employee attendance, PTO, and leaves, and assist with payroll processing and documentation.