Brittany LaPrade
Ridgeway,VA
Summary
Dedicated administration professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Tax Clerk
Commissioner Of Revenue
04.2023 - Current
- Assisted in the preparation of Property assessments, ensuring accurate representation of taxable Personal and Business Personal Property.
- Managed multiple projects simultaneously while maintaining strict attention to detail, enabling timely completion without sacrificing quality or accuracy.
- Collaborated with colleagues to resolve complex tax issues, resulting in successful completion of challenging cases.
- Streamlined workflow for increased efficiency by implementing a new filing system for tax documents.
- Reduced errors in tax filings by conducting thorough audits of financial records.
- Served as a trusted resource for colleagues seeking guidance on specific tax matters, fostering collaboration among team members.
- Maintained current knowledge of evolving tax laws and regulations, allowing for accurate application within Citizens cases.
- Increased Citizens satisfaction with prompt responses to inquiries regarding their tax status and documentation requirements.
- Provided exceptional customer service by addressing questions related to taxes quickly, thoroughly explaining the logic behind various decisions made on their behalf.
- Streamlined document storage process by digitizing files onto a secure server, improving accessibility for all team members and reducing paper waste.
- Entered figures using 10-key calculator to compute data quickly.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Estimating Assistant
Stone Dynamics
12.2020 - 03.2023
- Analyzed designs and performed accurate cost analysis.
- Analyzed blue prints to prepare estimates for stone countertops.
- Communicated with builders, designers and contractors on residential and commercial projects to deliver status updates to customers.
- Constructed budgets and estimates ranging from $2,000 to $200,000 for stone countertops.
- Generated new business by leveraging natural and man-made stone sales techniques and articulating product value to prospective customers.
- Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
- Prepared material orders to complete projects on time and within budget
Inbound Team Lead
Radial Fulfillment Center
10.2017 - 12.2020
- Responsible for overseeing unloading of trailers and receiving of shipments into warehouse.
- Translated and assembled business requirements into detailed, production-level technical specifications, detailing new features and enhancements to existing business functionality.
- Developed and maintained reporting procedures for tracking effectiveness of various programs.
- Supervised and motivated over 75 staff members by recognizing and rewarding individual achievements, maintaining positive attitude, encouraging creativity and delegating tasks appropriately.
- Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Front Desk Receptionist
Cardiology Clinic
12.2016 - 06.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered 3 line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved patient issues quickly and notified office manager or physician immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process check-ins and check-outs.
- Collected patient copays, fees and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Assistant Store Manager
Spirit Halloween Store
08.2016 - 11.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Supervised over 50 staff member.
Kitchen Manager
Sheetz
05.2009 - 04.2016
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to kitchen staff and followed up with staff to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Education
Associates - Secretarial Studies And Office Administration
Danville Community College
Danville, VA05.2016
Certificate - General Studies
Patrick Henry Community College
Martinsville, VA05.2012
Skills
- Sourcing Requirements
- Administrative Duties
- Work Orders
- Customer Inquiries
- Estimating Ranges
- Materials Estimates
- Client Correspondence
- Office Cleaning
- Accurate Estimates
- Estimating Software
- Preparing Designs and Estimates
- Advanced Excel Spreadsheet Functions
- Strong Communication Skills
- Professionalism and Integrity
- Organizational abilities
- Continuous Learning Attitude
- Tax Compliance Expertise
- Client Confidentiality
- Tax law knowledge
- Tax Research Capabilities
- Attention to Detail
- Critical Thinking
- Proactive and Self-Motivated
- Data Entry
- Complaint resolution
- Data Entry and 10-Key
- Word Processing
- Audit reporting
Certification
- Equipment Operator license
- Paraprofessional
Additional Information
Commissioned as a Notary
Timeline
Tax Clerk
Commissioner Of Revenue
04.2023 - Current
Estimating Assistant
Stone Dynamics
12.2020 - 03.2023
Inbound Team Lead
Radial Fulfillment Center
10.2017 - 12.2020
Front Desk Receptionist
Cardiology Clinic
12.2016 - 06.2017
Assistant Store Manager
Spirit Halloween Store
08.2016 - 11.2016
Kitchen Manager
Sheetz
05.2009 - 04.2016
Associates - Secretarial Studies And Office Administration
Danville Community College
Certificate - General Studies
Patrick Henry Community College
- Equipment Operator license
- Paraprofessional
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