Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Lasitter

Haughton,LA

Summary

Quick learning, communicative & professional woman seeking a new opportunity to grow in my career. I have experience in a hospital setting performing Receptionist & PBX Operator skills. I also have experience in Apartment Management. I offer great Customer Relation skills. I would make a great addition to any team with my work ethic & positive outlook.

Overview

12
12
years of professional experience

Work History

Apartment Manager

Cross Country Management
01.2022 - Current
  • Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Managed financial tasks such as rent collection, ensuring accurate record keeping.
  • Conducted move-out and move-in inspections to determine charges for damages.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
  • Handled conflict resolution between tenants, successfully mediating disputes and maintaining positive living environment for all parties involved.

PBX Switchboard Operator

Minden Medical Center
03.2012 - Current
  • Maintained organized workspace, ensuring that necessary resources such as directories, phone lists, and manuals were easily accessible during daily operations.
  • Promoted a professional image of the company by consistently providing a polished and courteous demeanor while interacting with all callers.
  • Ensured smooth business operations by managing multiline phone systems and paging systems effectively.
  • Increased company reputation with excellent customer service, handling high-volume phone traffic with courtesy and efficiency.
  • Reduced call wait times by promptly answering incoming calls and addressing inquiries with professionalism.
  • Contributed to a positive work environment with a friendly demeanor while interacting with customers, colleagues, and visitors.
  • Provided reliable assistance in emergency situations, following established protocols for contacting appropriate personnel or authorities.
  • Enhanced customer satisfaction by efficiently routing calls to appropriate departments and personnel.
  • Assisted new employees in learning the ropes of the PBX system by providing training and guidance on proper procedures.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Accepted deliveries for all departments.
  • Sign visitors in at the front desk.
  • File paperwork for the Admitting Department.
  • I am currently PRN for the hospital now.

Retail Associate

Lane Bryant
02.2021 - 09.2023
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

Castor High School
Castor, LA
05.2009

Skills

  • Strong Communication Skills
  • Rent collection
  • Tenant relations
  • Property tours and inspections
  • Grounds and Facility Inspection
  • Excellent Phone Demeanor
  • Front Desk Operations
  • Greeting customers
  • Flexible Schedule
  • Customer Service
  • Teamwork
  • Exceeding Customer Expectations
  • Payment Processing
  • Register Opening and Closing

Timeline

Apartment Manager

Cross Country Management
01.2022 - Current

Retail Associate

Lane Bryant
02.2021 - 09.2023

PBX Switchboard Operator

Minden Medical Center
03.2012 - Current

High School Diploma -

Castor High School

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Brittany Lasitter