Brittany Lassman
Bourne,MA
Summary
Highly motivated Content Creator with proven track record developing engaging content. Works well independently as well as collaboratively. Adept at managing multiple projects while producing successful outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Social Media Manager & Front Desk Coordinator
Armand Salon & Spa
06.2019 - Current
- Edited photographs and produced graphic design artwork using Canva and Lightroom.
- Planned, produced and edited video projects to maximize engagement.
- Curated content for social media platforms.
- Gathered information from staff to produce relevant content based on current activities.
- Planned, produced and edited video projects
- Generated interest for new and upcoming product and service releases by managing social media accounts.
- Utilized Instagram and YouTube to promote products, services and content.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Transcribed phone messages for entire office and relayed messages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Actively promoted special offers and events to guests, increasing bookings and event attendance.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved customer problems and complaints.
Event Planning
Myself
05.2018 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Managed event logistics and operations.
Lead Front Desk Coordinator & Social Media Manager
Elements Massage
06.2016 - 02.2019
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Confirmed appointments, communicated with clients, and updated client records.
- Boosted team performance by providing ongoing training and support to front desk staff, fostering a positive work environment.
- Managed paid advertising campaigns on Facebook, Instagram, and Twitter to reach a broader target audience.
- Developed and deployed content marketing strategies to improve organic search traffic.
- Conducted daily updates to social media profiles to boost company online presence.
Sales Associate
Sally's Beauty Supply
05.2015 - 05.2016
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
Catering Coordinator
Franca's Brick Oven Pizza Truck
05.2013 - 05.2016
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Delivered exceptional culinary experiences by working closely with chefs to develop innovative menus tailored to clients'' preferences.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
High School Diploma -
Bourne High School
Bourne, MA06.2014
Skills
- Teamwork and Collaboration
- Event Planning
- Excellent Communication
- Social Media and Promotions
- Photo and Video Editing
- Email Marketing
- Social Media Strategy
- Content Strategy
- Employee Scheduling
- Business Administration
- Time Management
- Customer Service
Certification
- Certified Event Stylist ,Event Trix - May 2016
- Certified Wedding/Event Planner, Event Trix - September 2016
Timeline
Social Media Manager & Front Desk Coordinator
Armand Salon & Spa
06.2019 - Current
Event Planning
Myself
05.2018 - Current
Lead Front Desk Coordinator & Social Media Manager
Elements Massage
06.2016 - 02.2019
Sales Associate
Sally's Beauty Supply
05.2015 - 05.2016
Catering Coordinator
Franca's Brick Oven Pizza Truck
05.2013 - 05.2016
High School Diploma -
Bourne High School
- Certified Event Stylist ,Event Trix - May 2016
- Certified Wedding/Event Planner, Event Trix - September 2016
Similar Profiles
Michelle DenmanMichelle Denman
Spa Manager at Spa Concepts Salon & SpaSpa Manager at Spa Concepts Salon & Spa
Kaitlyn SpinksKaitlyn Spinks
Suite Sitter at The Royal Treatment Salon & SpaSuite Sitter at The Royal Treatment Salon & Spa
Jolea GeorgesJolea Georges
Salon Manager at Metropolis Spa & SalonSalon Manager at Metropolis Spa & Salon