Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Lattner

Guston,KY

Summary

Polite and professional customer service representative with a track record of exceeding productivity and quality targets in high-volume environments. Demonstrated expertise in communication and problem resolution skills. Proven ability to cultivate loyal customer relationships.

Overview

12
12
years of professional experience

Work History

Bartender

Mike Linnigs
Louisville, Kentucky
02.2023 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Processed payments accurately and efficiently with POS system.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.

Ar Specialist

Ellis and Badenhausen Orthopedics
Louisville, KY
09.2023 - 04.2024
  • Cigna and Misc Ar
  • File Appeals on behalf the provider for the patients
  • Assist in answering patient calls handle courier bags
  • Maintained accurate financial records by reconciling AR accounts, resolving discrepancies, and updating system data regularly.
  • Contacting insurance for payment resolution
  • Researched and resolved patient claims related to claim denials.
  • Collaborated with the coding department to ensure accurate charge capture for all services rendered, minimizing claim denials due to coding errors.
  • Identified trends in billing issues by analyzing claim denials and implementing corrective actions to prevent future occurrences.
  • Maintained strong relationships with insurance providers through effective communication to ensure timely reimbursement for services rendered.
  • Provided exceptional customer service when addressing inquiries from patients regarding billing questions or concerns, fostering trust and satisfaction.
  • Reviewed and reconciled accounts receivable records to ensure accuracy of customer invoices.
  • Generated statements or notices to customers with past due balances.
  • Assisted with month-end close process by preparing journal entries related to Accounts Receivable activity.

Assembly

Ford Motor Company
Louisville, KY
12.2022 - 09.2023
  • Drive team/ Toe in push pin on plastic grill cover
  • Ac line hook ups
  • Hand torque brake lines
  • EQI inspection
  • Installing testing devices
  • Investigated and resolved production issues.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Onboarding Training Lead

Radial Inc
Louisville, KY
05.2022 - 12.2022
  • Facilitated virtual, in-person and blended learning sessions.
  • Conducted follow-up assessments post-training to ensure continued growth and development among staff members.
  • Streamlined onboarding process for more efficient employee integration into the workforce.
  • Provided coaching and mentoring to employees.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Created a welcoming environment that promoted open communication and supported individual success within the company culture.

Sr. Pt Acct Rep

Medassist Solutions
08.2016 - 03.2022
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Answer customer questions regarding problems with their accounts.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

Teacher

Whiz Kidz Academy
10.2015 - 08.2016
  • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.

Cashier

Circle K
09.2014 - 07.2016
  • Issue receipts, refunds, credits, or change due to customers.
  • Greet customers entering establishments.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Customer Service Rep

Humana
Louisville, KY
08.2012 - 10.2013
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Consistently met or exceeded performance goals related to both sales targets and customer service metrics.
  • Assessed customer needs and recommended suitable insurance policies.
  • Provided exceptional support during annual open enrollment periods, guiding customers through plan selection processes effectively.
  • Cross trained in Billing and Enrollment, Pharmacy, Claims, benefits and Eligibility for over 250 Group Medicare plans.

Education

High School Diploma -

JEFFERSONTOWN HIGH SCHOOL
LOUISVILLE, KENTUCKY
05.2008

Skills

  • Windows XP
  • Microsoft Office (Word, Excel, PowerPoint)
  • Outlook
  • Internet Explorer
  • Google Docs
  • G Drive
  • Exceptional interpersonal communication
  • Customer service-oriented
  • Efficient multi-tasker
  • Experience with Hospital Systems: EPIC Client Satisfaction, CUBS, Intergy, Livevox
  • Call Documentation
  • Understanding Customer Needs
  • Calm Under Pressure
  • Menu Memorization
  • Payment Processing
  • Outgoing Personality
  • Cash and credit transactions

Timeline

Ar Specialist

Ellis and Badenhausen Orthopedics
09.2023 - 04.2024

Bartender

Mike Linnigs
02.2023 - Current

Assembly

Ford Motor Company
12.2022 - 09.2023

Onboarding Training Lead

Radial Inc
05.2022 - 12.2022

Sr. Pt Acct Rep

Medassist Solutions
08.2016 - 03.2022

Teacher

Whiz Kidz Academy
10.2015 - 08.2016

Cashier

Circle K
09.2014 - 07.2016

Customer Service Rep

Humana
08.2012 - 10.2013

High School Diploma -

JEFFERSONTOWN HIGH SCHOOL

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Brittany Lattner