BRITTANY LAUNIUVAO
Federal Way,WA
Summary
Over 5 years experience in customer service and satisfaction working in various industries with a zest for learning new skills and solving complex problems. Seeking an opportunity to use proven management skills and customer service experience to help grow myself within a company. I am a strong worker who is always willing to learn new skills and improve on already learned skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
CDI Management
09.2022 - Current
- Used EHR system (Fusion RIS MX)
- Documented calls and appointments using Fusion RIS MX.
- Created new patient accounts and updated existing accounts with most current details
- Coordinated schedules and set appointments.
- Built loyalty and supported retention goals by establishing rapport with patients
- Reviewed insurance policies to ensure compliance with existing regulations
- Maintained accurate records of all transactions related to insurance policies
- Provided excellent customer service to resolve customer complaints in a timely manner
Provider Services Representative
Cambia Health Solutions Inc.
05.2020 - 09.2022
- Cultivated impactful relationships with Providers and drove business development by delivering insurance benefit knowledge
- Evaluated customer account information to assess current issues and determine potential solutions
- Informed providers about billing procedures, processed payments and claim denials
- Helped providers with claim denial and clarifications
- Mentored new hires
- Assisted providers with authorization requirements and policies.
- First point of contact with providers for any issues regarding a patients benefits, claims, or their provider contract inquiries.
- Assisted with information regarding CMS guidelines and billing procedures.
- Used EHR system SDS for all inquiries and documentation.
Field Operator
American Seating and Mobility
05.2019 - 08.2019
- Completed daily housekeeping tasks to keep operations compliant and ready for audits
- Used assortment of hand tools, power tools, instrumentation and equipment to carry out daily tasks
- Managed vendor relationships to support supply chain and maintain product quality
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow
- Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
Assistant Manager
Domino's Pizza
11.2017 - 03.2019
- Planned and prepared workflow schedules, delegating tasks for every employee-member team
- Enforced company policies and procedures to strengthen operational standards across departments
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Directed and led employees, supervising activities to drive productivity and efficiency
- Evaluated employee performance and developed improvement plans
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Cast Member
Regal Entertainment
09.2016 - 11.2017
- Assisted with purchases, locating items and signing up for rewards programs
- Helped customers find specific products, answered questions and offered advice
- Trained new team members in cash register operation, stock procedures and customer service
- Assisted customers at box office or will call areas by responding to wide range of questions, inquiries and issues
- Balanced and reconciled cash drawer at end of shift
- Secured customer tickets using computer-based software ticketing system.
Education
High School Diploma -
Auburn Senior High School
Auburn, WA06.2018
Skills
- Administrative skills
- Employee training and development
- Understanding of insurance Claims processing and denials
- Insurance eligibility verification
- Medical Terminology
- Anatomy knowledge
- Medical coding knowledge
- Excel spreadsheets
- Risk Assessment
- EHR system knowledge
Volunteer Experience
- Renton civic theatre, 2010, 2018, Customer service - greet patrons, help them find their seat, hand out programs
- Habitat for Humanity, 2018, 2019, Provided food for home builders during summers for the organization
Certification
- Medical Terminology, AAPC - 07/23/2023
- CPC certification, AAPC - Expected 11/20/2023
Timeline
Scheduling Specialist
CDI Management
09.2022 - Current
Provider Services Representative
Cambia Health Solutions Inc.
05.2020 - 09.2022
Field Operator
American Seating and Mobility
05.2019 - 08.2019
Assistant Manager
Domino's Pizza
11.2017 - 03.2019
Cast Member
Regal Entertainment
09.2016 - 11.2017
High School Diploma -
Auburn Senior High School
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