Brittany Laurendine
Conroe,TX
Summary
Seeking a part-time weekend position. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. A diligent Customer Service Representative with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Canine Coach
Dogtopia
10.2021 - 06.2023
- Company Overview: Company Overview: a canine daycare and boarding facility
- Working at Dogtopia (a canine daycare and boarding facility), I was trained in all three positions available
- Front desk, or Receptionist, proceeded to be my strongest position and the one my previous employer decided to make my permanent station. I maintained an organized and clean front office area to create professional and welcoming environment for visitors and employees.
- At this position, I was responsible for checking in and out all clients, managing accounts and social media, filling out and filing paperwork, making and receiving phone calls with a friendly and helpful demeanor, and promoting financial packages and donations
- At this position, I became well versed in several computer programs; primarily Microsoft
- As an extension of my duties, I was also trained as a Publics Relation Manager
- The PPRM worked primarily with potential new customers and their canines to establish a successful relationship and sell and retain memberships
- In my time at Dogtopia, we raised hundreds of thousands of dollars in charity for training service canines for returning disabled war veterans
Customer Service Representative
Circle K Corp
08.2024 - Current
- Implemented innovative methods for streamlining the customer service process
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Collaborated with sales team members to stay current on inventory levels and resolve item issues
- Resolved customer complaints promptly and efficiently
- Mentored junior team members and managed employee relationships
- Adjusted bills and refunded money to resolve customers’ service or billing complaints
- Provided exceptional customer service to ensure customer satisfaction
ACA (Animal Care Assistant) and CSR (Customer Service Representative)
Vca Animal Hospital of the Woodlands
06.2023 - Current
- As an ACA (animal care assistant), job responsibilities include assisting veterinary technicians when treating various pets
- Sterilize medical equipment used during a variety of procedures and surgeries, monitor vitals during surgeries and collect and record data, and maintain a clean and efficient workplace
- Converse with clients or ‘pet parents’, keeping them calmed and informed, when transporting their pets to and from the technician or veterinarian
- As a CSR or customer service representative, responsibilities and skills include phone etiquette, customer service, filing and processing paperwork, and computer networking
- This position requires precise time management and careful attention to detail
- Maintaining clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Learned to manage time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
First Level Assessment Employee
Gaggle.Net
09.2016 - 06.2019
- The first level employee position at Gaggle gave me the opportunity to help monitor and regulate concerning behaviors and media content within various school systems
- As I worked remotely, this experience trained me to be able to personally and effectively manage my time and responsibilities to best complete my assignments
- My position required that I use critical thinking and personal judgment to escalate inappropriate or offensive materials to a higher tier for further evaluation
- This experience taught me to filter through an abundance of information and process it correctly and efficiently
- At the end of every month, names of students who were helped and given the proper attention to their mental health were shared with the employees to provide morale
Education
Bachelor of Science - Accounting And Finance
Purdue Global University
Remote11.2028
Associate in Arts - undefined
Lone Star College System
The Woodlands, TX12.2019
Skills
- Microsoft Office
- Microsoft Word
- Time Management
- Heavy lifting
- Sales
- Customer service
- Computer skills
- Organizational skills
- Microsoft Outlook
- Microsoft Powerpoint
- Medical terminology
- Customer support
- Phone etiquette
- Basic math
- Typing
- Analysis skills
- Microsoft Excel
- Office experience
- Document management
- Data collection
- Clerical experience
- Google Docs
- Computer literacy
- Communication skills
- Hospitality services
- Guest services
- Guest relations
- Attention to detail
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling appointments
- Front office management
Certification
Driver’s License
Associates Degree
TABC Certification
ASSESSMENTS
- Medical receptionist skills, Proficient,05/01/23
- Work motivation, Proficient,05/01/23
- Sales skills, Proficient,11/01/23
- Call center customer service, Proficient,12/01/23
- Work style: Reliability, Proficient,05/01/23
- Customer service, Proficient,12/01/23
- Administrative assistant/receptionist, Proficient,05/01/23
- Protecting patient privacy, Proficient,05/01/23
- Filing & organization, Proficient,12/01/23
- Customer focus & orientation, Proficient,05/01/23
- Early childhood development, Proficient,05/01/23
- Attention to detail, Proficient,12/01/23
- Data entry: Attention to detail, Proficient,12/01/23
PERSONAL INFORMATION
Authorized To Work: US for any employer
Timeline
Customer Service Representative
Circle K Corp
08.2024 - Current
ACA (Animal Care Assistant) and CSR (Customer Service Representative)
Vca Animal Hospital of the Woodlands
06.2023 - Current
Front Desk Receptionist/Canine Coach
Dogtopia
10.2021 - 06.2023
First Level Assessment Employee
Gaggle.Net
09.2016 - 06.2019
Associate in Arts - undefined
Lone Star College System
Driver’s License
Associates Degree
TABC Certification
Bachelor of Science - Accounting And Finance
Purdue Global University
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