BRITTANY LAWLER
Montgomery,IL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Project Manager & Digital Adoption Consultant
WalkMe
12.2022 - Current
- Managed over 25 global customers, and ensure client success with WalkMe solutions, in addition to reporting support for clients
- Gather requirements for new WalkMe clients, to establish success criteria and ongoing value support
- Ensure all client users are trained and educated
- Execute software deployment, and help facilitate future client needs or business requirements that may occur
- Ensure that every client derives value from their implementation experience
- Maintain accurate, high-quality, and timely documentation of implementation steps and activities for internal and external partner
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Drafted project reports to identify successful outcomes, insights, and future recommendations.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Delivered exceptional customer satisfaction by proactively addressing client concerns
Sr. Business Consultant
Allant Group
10.2017 - 12.2022
- Managed over 100 global projects focused on project management, social media, and ensuring client success with Sprinklr.
- Contributed to Allant Group's social channels, ongoing client social success, email marketing, and reporting support for clients.
- Work closely with Lululemon's Digital Engagement team as Manage Services to enable ongoing success with Sprinklr.
- Project Managed Sprinklr enablement projects by developing and maintaining timelines, client relationships, and gathering project requirements.
- Gathering requirements for new Sprinklr clients to establish success criteria for implementations.
- Design and configure appropriate solutions to exceed client requirements and reporting needs.
- Execute software deployment to facilitate future client needs or business requirements.
- Ensure every client derives value from their implementation experience
- Maintain accurate, high-quality, and timely documentation of implementation steps and activities for internal and external partners
- Create and deliver customized and interactive onsite and remote training
- Deploy email campaigns for Showtime by leveraging Acoustic Marketing Cloud.
- Conducted assessments and counseled clients regarding controls, risks, process issues, and productivity inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
Social Media Supervisor
JeffreyM Consulting
02.2017 - 10.2017
- Responsible for daily operations in reactive community management, including improving workflow, support issues, escalations, and questions from community managers
- Assists with writing assets and creative copy for 1:1 response assets on US social channels
- Leads community manager training for McDonald's US social channels, including engagement overview and approvals process
- Developed onboard materials and schedules for new trainees
- Fostered positive relationships with industry peers and media outlets, leading to increased brand credibility and potential collaboration opportunities.
- Conducted performance evaluations for all team members.
- Trained junior team members on best practices for social media management, improving overall team efficiency.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Sr. Global Social Media Community Manager
JeffreyM Consulting
11.2015 - 02.2017
- Created content for McDonald's social media outlet
- Contributed to 5 Facebook Live activations
- Cultivated user-generated content
- Maintain and monitor community engagement on McDonald's social media outlets: Twitter, Facebook, LinkedIn, and Instagram
- Engage with consumers both domestically and internationally
- Real-time/ live engagement
- Support campaigns, events, and promotion
- Organized engaging online events such as live Q&A sessions, webinars, and contests to increase audience participation and interaction with the brand.
- Conducted research to determine current benchmark trends and audience preferences.
- Created and managed social media campaigns to increase brand engagement.
- Improved website visibility through the implementation of SEO strategies.
- Built strong relationships with key stakeholders through active networking on relevant industry forums and groups, positioning the company as an expert in the field.
Education
Master of Arts - Journalism
DePaul University
Chicago, IL06.2012
Bachelor of Arts - Publishing & Literature, Political Science
Benedictine University
Lisle, IL05.2010
Study Abroad Program - International Business
Copenhagen Business School (CBS)
Denmark12.2008
Skills
- Social Strategy
- Salesforce
- WalkMe Certified
- Sprinklr Certified
- Google Suite
- MS Office
- WordPress
- Wix
- Content Creation
- Social Listening
- Adobe InDesign
- Mac & PC
- SmartSheet
- Workday
- Relationship Building
- Stakeholder Communications
- Requirements Writing
- Scope Management
- Advanced problem solving
- Requirements Gathering
- Schedule Management
- Project Planning
- Coaching and Mentoring
- Document Management
- Agile Methodologies
- Status Updates
References
Available upon request
Timeline
Project Manager & Digital Adoption Consultant
WalkMe
12.2022 - Current
Sr. Business Consultant
Allant Group
10.2017 - 12.2022
Social Media Supervisor
JeffreyM Consulting
02.2017 - 10.2017
Sr. Global Social Media Community Manager
JeffreyM Consulting
11.2015 - 02.2017
Master of Arts - Journalism
DePaul University
Bachelor of Arts - Publishing & Literature, Political Science
Benedictine University
Study Abroad Program - International Business
Copenhagen Business School (CBS)
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