Brittany LeBlanc
Greenwell Springs,LA
Summary
Accomplished Administrative Assistant with a proven track record at MMR Constructors, Inc., enhancing office efficiency and mastering Microsoft Excel and database management. Demonstrated expertise in handling confidential information and improving workflow processes. Renowned for exceptional organizational skills and a customer service mindset, significantly contributing to team success and customer satisfaction. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
MMR Constructors, Inc.
06.2008 - 11.2020
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Improved workflow efficiency with meticulous organization of electronic files, folders, and shared drives on a regular basis.
- Facilitated budget management by tracking expenses, processing invoices, and assisting with financial reporting.
- Supported the Vice President in achieving project goals through timely preparation of reports, documents, and presentations.
Administrative Assistant Intern- Inspections Dept
City Of Baton Rouge And East Baton Rouge Parish, Louisiana
08.2006 - 05.2008
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Processed invoices and expenses to facilitate financial management.
- Balanced daily permit receipts to ensure accuracy and correct allocation of accounts
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Customer Call Center Representative
City Of Baton Rouge And East Baton Rouge Parish, Louisiana
08.2004 - 07.2006
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Documented and detailed calls and complaints using call center's CRM database.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained detailed records of customer interactions and transactions in the CRM system for quality assurance purposes.
- Utilized strong problem-solving skills to handle complex cases that required additional research or escalation.
- Delivered exceptional service by actively listening to customer concerns, empathizing, and offering helpful solutions.
Education
Bachelor of Arts - Business Management
Southeastern Louisiana University
Hammond, LA05.2008
Skills
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- File Organization
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Documentation and Recordkeeping
- Customer Service
- Time Management
- Database entry
- Excel spreadsheets
- Data organization
Timeline
Administrative Assistant
MMR Constructors, Inc.
06.2008 - 11.2020
Administrative Assistant Intern- Inspections Dept
City Of Baton Rouge And East Baton Rouge Parish, Louisiana
08.2006 - 05.2008
Customer Call Center Representative
City Of Baton Rouge And East Baton Rouge Parish, Louisiana
08.2004 - 07.2006
Bachelor of Arts - Business Management
Southeastern Louisiana University
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