Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Lee

Salt Lake City,UT

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Server/Shift Supervisor

Blackbear Diner
Sandy, UT
02.2017 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Supervised and led employees to maintain productivity and customer service levels.

Server/Bartender

WINGERS Roadhouse Grill
Murray, UT
07.2017 - 02.2018
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Pieceworker/Warehouse Worker

Innoflations
Murray, UT
08.2013 - 08.2013
  • Tested assembled products for functionality before they were shipped out.
  • Assembled components into finished products according to specifications.
  • Monitored the quality of individual pieces during assembly process.
  • Inspected completed items for defects and conformance to standards.
  • Cleaned up work area at end of shift by sweeping floors and disposing of waste materials properly.

Server/Server Shift Leader

Village Inn Pancake House
Murray, UT
02.2007 - 03.2012
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.

Education

High School Diploma -

Cyprus High School
Magna, UT
06-2005

Skills

  • Beverage Preparation
  • Table Bussing
  • Food Delivery
  • Guest Engagement
  • Safe Food Handling
  • Order Management
  • Professional Appearance
  • Suggestive Selling
  • Liquor, wine, and food service
  • Menu Memorization
  • Exceptional customer service
  • Menu knowledge
  • Strong Work Ethic
  • POS operation
  • Cash Handling
  • Positive and professional
  • Guest Seating

Certification

  • Food Handlers Issued on March 29,2023

Timeline

Server/Bartender

WINGERS Roadhouse Grill
07.2017 - 02.2018

Server/Shift Supervisor

Blackbear Diner
02.2017 - Current

Pieceworker/Warehouse Worker

Innoflations
08.2013 - 08.2013

Server/Server Shift Leader

Village Inn Pancake House
02.2007 - 03.2012

High School Diploma -

Cyprus High School

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Brittany Lee