Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Lee

Orange,TX

Summary

Proven Customer Service Manager at Walmart, adept in problem-solving and exceptional customer service, significantly reduced complaints by fostering team collaboration. Skilled in espresso machine operation and maintaining cleanliness, I've enhanced customer satisfaction across roles. My friendly demeanor and attention to detail have consistently boosted team efficiency and customer loyalty.

Knowledgeable barista with background in engaging customers and recommending drinks based on their interests. Successfully created inviting store displays and contributed to increased sales. Demonstrated excellent communication and organizational skills.

Overview

16
16
years of professional experience

Work History

Bookseller and Barista

Barnes & Noble
10.2022 - Current
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
  • Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Barista

Starbucks
04.2020 - 08.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.

Customer Service Manager

Walmart
06.2011 - 04.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
  • Improved team morale by establishing recognition program for exceptional customer service.

Food Service Worker

Dairy Queen Restaurant
02.2009 - 06.2011
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.

Education

High School Diploma -

Orange
Orange, TX
05-2011

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Order taking
  • Espresso machine operation

Timeline

Bookseller and Barista

Barnes & Noble
10.2022 - Current

Barista

Starbucks
04.2020 - 08.2022

Customer Service Manager

Walmart
06.2011 - 04.2016

Food Service Worker

Dairy Queen Restaurant
02.2009 - 06.2011

High School Diploma -

Orange

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Brittany Lee