Brittany Lee

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Mentored junior staff members in their career development, sharing knowledge from the two years working in the repossession / forwarding company that I learned band continued to learn
• Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Increased customer retention rates by implementing customer feedback into actionable improvements.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
• Improved client satisfaction by promptly locating and recovering collateral assets.
• Maintained client trust by providing timely updates on the status of their accounts and recoveries.
• Built positive relationships with clients, resulting in repeat business for the company.
• knowledge on skip tracing to locate hard-to-find debtors or collateral assets efficiently.
• Enhanced company reputation through professional interactions with clients and debtors during the repossession process.
• Upheld discretion in handling sensitive information related to clients'' financial matters throughout the repossession process.
• Minimized conflict situations by employing de-escalation techniques during confrontations with debtors.
• Reduced recovery time with diligent research and effective communication between team members.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Entered client details and notes into system for interdepartmental access and review.
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
• Researched billing errors and discrepancies to initiate corrective action.

• Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
• Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
• Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
• Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
• Promoted mental stimulation through engaging conversations, recreational activities, and memory exercises tailored to each individual''s interests.
• Maintained client confidentiality and demonstrated respect for personal boundaries at all times, fostering a comfortable environment for open communication and trust building.
• Reduced instances of falls and injuries by implementing safety measures and regularly monitoring living environments.
• Collaborated with healthcare professionals to develop comprehensive care plans that addressed the specific needs of each client.
• Monitored clients'' vital signs and reported any significant changes to healthcare providers promptly, contributing to early intervention efforts when necessary.
• Assisted elderly with daily living activities and physical therapies.
• Guided clients through challenging emotional situations such as grief or adjusting to new living arrangements with sensitivity and support.
• Managed medication schedules accurately, reducing potential health risks associated with missed or incorrect dosages.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Maintained clean, safe, and well-organized patient environment.

customer service /Internet sales, called over 200 customers daily to advise on new deals , such as discounts on oil changes , to advise on trade in deals and promote customers to come to the dealership to check out the lot or schedule appointments with the salesman . Answer any inquiries that came through online , by phone or in person.